ComplaintsforBlue Beetle Pest Control

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired blue beetle to take care of a pest problem that had been misdiagnosed by other companies. We paid monthly for services and we had a treatment done under their direction for bed bugs in an upstairs bedroom. Blue beetle tore holes with a cutting device in our furniture downstairs in areas not to be treated. They caused several hundreds of dollars in damage. We were then told this was a mistake. They already know this, and do not deny it. Later we prepaid for a treatment they then said was unnecessary. When I questioned them about their diagnosis, they told me that they were unable to diagnose exactly what bug it was. But that the bugs we had were similar to others. I ended up paying another company to handle it. I did question Blue Beetle about bat bugs at one point because I had found a dead bat attached to the foundation of the home. They ran with that idea. Then they told me that we needed to cut a hole in the bathroom ceiling so they could access the attic to look for bat bugs. During the call they said that they could not get up into an attic or get on a ladder. They had me get estimates on the work that needed to be done to fix it all, just to drop the whole thing and stall me out. They continued to take money out of my account after I fired them and when I called the office, they said that they never had my bank information. A couple of days later I got a message that said that they had discontinued taking payments out of my account. I want my furniture fixed. I think the money should be returned for the treatment that we didn’t need. And I’d like the ceiling fixed in my bathroom as they said that they would do. They’ve changed managers a couple of times, and have been terribly inconsistent in doing what they say. They kept leading me on, like they were going to make it right. Over several emails they kept leading me on. I did get a bid on the ceiling. They do not respond. They should not be allowed to do this to their customers.

  Business response

  12/14/2023

  Several members of our team have tried to contact **** ****** to resolve this. Unfortunately, we had a difficult time. Many times she won't respond for weeks or even months later. We requested the receipt for the original purchase of the couch that was damaged. And we wanted estimates to repair the couch. The only estimate she sent was for a wall repair.  We were not responsible for the damage to the walls and attic. That damage was done by her husband trying to gain access to their attic because of the bats. **** ****** originally called us 9/2021 to provide general preventative quarterly services. June 2022, **** ****** called and said she had bed bugs. We sent a technician to perform a bed bug treatment, which is a separate one-time treatment. In July 2022, we went back & completed a follow-up bed bug treatment. Upon further examination, we realized she had bat bugs, not bed bugs. We told Mrs. Graves, we could not eradicate the bat bugs if she continued to have live bats in her attic. For one, we do not treat unfinished attics and because bats are a protected species, she would need to contact a company that specializes in bat removal. We are still waiting for her to provide the receipt and estimates for the couch. We also offered her a settlement which she refused. As for the preventative recurring service, she continued to receive quarterly services at both her locations. We were scheduled to complete her September service, which is when she wanted to cancel. We refunded her August & September payment as a courtesy, then closed the account. 

  Customer response

  12/15/2023

  I have attempted to send bat pic several times. Seems the button is broken.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Requested and received a one time pest control service. A month later, I received a debit fee on my bank account for $59.00. I called Blue Beetle to dispute the charge. They said I signed up for a premium service package that has a reoccurring monthly fee of $59.00. I did not, nor did I authorize a reoccurring monthly debit from my account. I called to have the fee refunded as I never requested a monthly package, nor had any pest control service for the $59.00 and was told that they would not refund the $59.00, even though no service was rendered. They offered to come out and service the address, but that was not satisfactory. I requested a refund for a service that wasn't authorized, nor rendered, and Blue Beetle did not refund the money.

  Business response

  09/01/2022

  Here is our public response from ****** Reviews.  Thank you for taking the time to leave us a review. Your feedback is important as we rely on hearing from our customers to ensure we are doing our best. As you shared in your review, although we did get rid of your spiders, you felt confusion on billing, and we apologize for this. After reviewing the initial sign up call and the notes it is clear you signed up for our Happy Home Program due to the considerable discount vs a One- Time treatment for spiders. Additionally, we did offer to honor agreement of the program and treat if there were still any persistent pests, which you stated there were none. Please feel free to contact me directly if you would like to further work towards a resolution. Operations Manager–************************

   

  To be clear, savings well over $200 when customer opted to join recurring Happy Home Program vs One-Time Treatment and we clearly got rid of spiders customer called in for.  Additionally we did not charge penalty for customer cancelling recurrring program early.  

  Please let me know if you have further questions regarding this matter as considered closed as we have not received any further communications from customer.  

   

  ***** 

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