Customer ReviewsforFerrellgas

I was in the Negaunee Michigan office on 41 dealing with the Indian lady at the front desk whom I have had problems with in the past. State of Michigan helps to pay for my gas because I am on a limited income, but they sent me a bill for over 700 dollars. Since I've never in my life had a late payment, and I only make 960 a month so you can understand why that caused some concern. While discussing this with her, she was rude, so I lost patience and told her to F off, which I shouldnt have done, but she told ME to f off which is the problem. I told customer service about it and they said they would handle it internally, so I reminded them that this is the age of the internet and will not only be leaving reviews, but that I have a YouTube channel and would be posting it there. I said that I would go take her picture, and a picture of the building which I will be using as a thumbnail. Customer service assured me that they would handle the situation, so I backed off a little and said that I would hold her photograph in my files and will check to see if she's fired and if not, then, I would post her photograph. We shall see.

Disappointing I paid in advance. I was assured there would be no additional “fees”. I was sent a bill for an additional fee. Dishonest company

This has been the absolute worst company I have had to deal with for any utility, ever. This recent issue we have had was that the driver was unable to appropriately do his job and misread our order and ended up entirely filling our tank (we ordered half fill) We are (like most people) living paycheck to paycheck and could only afford the amount of propane we ordered, and no more. This company began harassing us to pay an additional $300+ we didn’t have, or they were sending us to collections over THEIR mistake. We tried calling and explaining this and were met with ignorant customer service and zero accountability or any sort of resolution to reach. No payment plan options, it was to be paid entirely in full. Now, we are faced with paying this the next time we need to fill our tank, which we again, cannot afford. Terrible company, terrible service. They deserve to be OUT OF BUSINESS.

Ferrel gas was suppose to switch the propane over to the new owners and never did now I got a bill for 780 dollars and all they keep saying is it’s ur responsibility after I called and they told me they were switching the account to the new owners stay away from Ferrell gas rip off

I was charged over $200 when I asked them to check for a leak. This is too much. This was a SAFETY issue with no one at fault. Absolutely the worst customer service ever. It took me five phone calls to get someone out to check the leak. After they finally did, they did not inform me that they had tagged my tanks. I came home to no heat and no way to cook. Horrible! On one of the phone calls the customer service person told me that they "did not do anything" as no one was home. I would they certainly did SOMETHING when the cut my tanks off!!

Definitely some of the worst customer service I've ever encountered. We've been customers for a year and in that time we've suspected a gas leak multiple times, were told it was fine and finally they stopped even responding to our request to take a look or just said there was no leak without coming out to check. This winter we ran out of propane during a bad snow storm so we immediately called the next day and asked for an emergency truck. We were told we couldn't get one but guaranteed delivery 3 days from then. Finally our house got so cold we couldn't keep up with space heaters, so we had to leave and get an Airbnb because we didn't feel safe having our 2 year old and 3 month old in the house. Called daily for updates and were still told there was nothing they could do. The "guaranteed" delivery date came, called customer service and they said our tank would be filled that day. No one ever came and we got no updates as to when we could expect our tank to be filled (even with multiple calls and emails asking). Finally I saw Ferrell took the liberty of placing another order in our account (without notifying us at all), this time with a new guaranteed delivery date almost two weeks from then. Our calls and emailed continued to be ignored. Long story short, we had to stay in Airbnbs for two weeks and again, Ferrell missed the second guaranteed delivery date with no communication or updates whatsoever. The worst part is, during that time our house got down to 27 degrees inside and 18 pipes burst in our house. We had to spend thousands of dollars in Airbnbs and plumbing fixes so we could go home again. The number of defensive and rude people we've dealt with through this situation has honestly been mind blowing and we haven't even gotten so much as an apology. Now we can't even get someone to respond to us to come pick up their tank. Please do yourself a favor and find a local company that actually cares about their customers.

Started with them as that is who the previous owner had. They over charged me $77 for filling my tank - even stated when they tried to renew my account for next year. ended up buying my own tank and will save me the cost of the tanks in 10 years in fuel cost savings. I told them to pick up their tank and send me my overcharge -- they have done nothing --- STAY AWAY. will file petty theft charges against them

I was price gouged twice with FERRELL GAS, and they don't care. On January 19, 2024 I called to get a price per gallon. After several attempts throughout the week and leaving my call back #, I finally got someone to answer their phone. I inquired about what the current price was per gallon. The girl put me on hold for about 90 seconds to 2 minutes. Then hung up on me. I made it clear that I was only getting a price first before I would place an order for a fill up. She never called back and I made several attempts to call back that afternoon. I guessed they did not want to reveal their price OR WAS SIMPLY TOO BUSY. So I ordered propane from Amerigas at $1.69/gallon. Well one week later on 1/26/24 Ferrell Gas came out and filled my tank with out my permission and charged me $2.019 per gallon. Did I mention this is the second time this has happened? I had to call Amerigas to cancel my delivery. So this ended up costing me almost $100 more with Ferrell Gas than Amerigas! I simply would not have ordered from Ferrell Gas knowing what they charged. Matt W. So I called Ferrell Gas to complain on Monday morning 1/29/2024 to have their GM call me about my complaint. I heard nothing . I called back on Wednesday 1/31/2024 and asked again to speak to the GM. When the girl asked me what this was in regards to, I told them about an unauthorized fill up. I still have not heard nothing. This tells me they don't care about their customers, or X-customers. i have shared this story with the people I know who order propane, and I have prevented 3 fill ups. I will continually cost them fill ups in my area and will never order propane again from Ferrell Gas. I hope you do not either order propane from FERRELL GAS because of price gouging.

Ordered gas on January 27. Delivery was set for Feb. 2-5. Every time I called to check on delivery, just got excuse after excuse. When they finally showed up on February 8, they called my cell phone so I could open gate. I missed the call by 2 minutes, but the driver left no message so I wasn’t even sure it was Ferrell Gas calling. Finally, got the delivery on February 8th. Spent many days with no gas, therefore no heat or hot water. Wish I could give these people less than 1 star.

I had ran out of gas after my auto pay was dropped when Ferrellgas changed systems in January '24. I call at 8:00 Friday morning paid may bill and was told it would be Monday when I would get gas. I called Monday morning to get a delivery time, they then told me it would be Tuesday and that I would have to pay $150 more for the delivery. I asked to speak to a manager, which the lady said one was not available but a manager would call me back. A manager never called me back so I called at 4:30, spoke to another lady "Sheryl" who told me that it would be Thursday now for my delivery. I asked why a manager had not called me she advised the manager had answered via email to their system. I asked for the corporate contact number for Ferrell gas and was given a general number which I was transferred to a complaint line which was a recording. I have been a Ferrellgas customer for about 25 years and their customer service is terrible now since hey have centralized their services. I will be finding another provider. I would suggest mot using Ferrellgas.