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Complaint Details
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Initial Complaint
04/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a wood bat from ******** and after using less than a month it broke. Thinking it was just an unlucky chance it broke I purchased the same bat a second time. Within a month of using this one also broke, I wrote to the company they sent me a replacement within five at bat with the new bat it broke again I asked for a refund they refuse to give me one without purchasing a warranty.
Business response
05/01/2023
Good Afternoon, Thank you for bringing this to our attention and we are very sorry for the inconvenience on this customer's purchase. Unfortuantely, wood baseball bats do break and are usually not covered under a manufacturer's warranty due to the fact that they can break when hit in certain areas of the bat such as anywhere other than on the sweet spot of the barrel. We offer a supplemental warranty if the customer would like to protect the purchase for 30 days. Going forward, we would recomment the customer choose a wood bat that comes with a manufactuers warranty or investing in a supplemental warranty to protect the purchase for up to 30 days. I am forwarding this to our Customer Experience Supervisor and she will be in touch to resolve this issue directly with the customer by providing a replacement. Thanks!
Initial Complaint
01/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a baseball glove from JustGloves (an online retailer). They shipped the glove via ***. The tracking information listed the item as delivered (left on porch) on 1/3 at 6:48 pm. No package was found on or near my porch. Video footage from my ring doorbell shows no activity on that date from 12:49 pm to 9:51 pm. I contacted the retailer on 1/5 to alert them that I had not received the item. They offered to initiate a claim with ****. *** denied the claim the next day citing proof of delivery yet provided no proof to me. The retailer now says that is all they can do and refuse to provide a refund or send another glove.Business response
01/09/2023
Good Morning,
Thank you for reaching out to us and bringing this to our attention! I just forwarded your message to our Customer Experience Manager and they are going to reach out to you soon to get you taken care of by sending another glove or issuing a refund. We apologize for the delay on getting this handled properly for you.
If we can be of futher assistance, please let us know!
Thank you again!
Customer response
01/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
11/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a ***** bat. It did not work out so I sent it back. Needed the next size down. They charged me 413 and refused to refund. Well they can send me the bat back or a refund as a resolutionBusiness response
11/09/2022
The customer ordered a ******** *** ***** *** ***** Baseball Bat: ********* for $349.95 and ordered Bat Assurance for $29.95. The customer then returned a completely different bat asking for a full refund. The bat received back was a ******** ******** ********* Softball Bat. We emailed the customer on 08/19/2022 advising that we did not receive the correct bat back and need to get the right item back to issue a refund. We also called the customer on 08/22/22 and the call was connected but when stating the reason for the call and who we were trying to reach, the receiver on the other end of the phone hung up. Again, on 08/24/22, we sent the customer another email advising that we received back the improper bat. On 08/26/2022 the customer issued a chargeback through their credit card company.
Thank you!
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3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.