Customer ReviewsforH & R Block Inc., U.S. Headquarters

I paid h and r block for a professional to help with my taxes so I did not have issues filing like I did for the 2022 year. I paid that professional 800$ so a professional could file my taxes and they messed them up, now I still have not received my state taxes and they refuse to take accountability. I would never pay for help with my taxes if I knew they'd put me in a worse spot than I was refund wise. It's unacceptable for them to make you pay for a service they can not complete correctly

H&R Block has been doing my taxes for over 25 years. I retired four years ago, I was not told I would need to estimate my state and federal taxes at retirement. Instead Block was just adding the penalty for not estimating quarterly on to my taxes due at the end of the year. I trusted H&R Block and did not notice the penalty was added on, until this year when the state sent me a bill for the penalty. I was told today by their tax professional that they were not allowed to add the state tax penalty on this 2023 year. I have been giving away money by paying this penalty fee and not knowing it. H&R Block is not standing behind me on this issue and said it is up to me to pay it. Why should I pay H&R Blocks high fees when they are letting me pay penalties year after year and I didn't know it.

HR Block failed to file my 2022 year taxes. Even after I paid for the tax prep. I never recieved any notification that my taxes had not been filed. After bringing it to their attention, an HR block representative offered to fix the situation. After a year, my taxes 2022 taxes were submitted and HR Block agreed to pay for not only the failure to pay but the interest and penalties that accumulated during the time. After submitting a claim HR Block only reimbursed me for the Failure to pay. They went against their agreement. The process has been frustrating. I will NEVER use this company or refer ones to use HR Block in the future. Moreover, I will discourage anyone who is considering doing business with them.

They flagged my tax return because they thought it wasn't me. Once I confirmed my identity, they still did nothing. My tax preparer used their free online tax service. I think they flagged it so they could get money from me because you cannot even talk to a customer service representative without paying them.

This is the first year that I have gone into an office and paid to have a "tax professional" do and file my taxes. Big mistake. They prepared my federal and state returns, gave me a print out, and my tax due payment coupons to send in with my payments. I wrote my checks and sent them off - this was April 10th, 2024. Last week (July 3rd) I received notice from the State of VA that I had underpaid my taxes, and they were charging me penalties and fees for it. I went to my H&R block account, and the state return the filed for me is COMPLETELY different than the one they did while I was in the office. It conveniently now says that I owe the higher level of taxes than what they gave me in April. I tried to call the office where I live to make an appointment, and they are closed until next tax season. So I have to drive for >2 hours or have a virtual appointment to find out what the heck happened, and why they messed up my taxes.

Paid HR Block for filing 2021 taxes. Based on the 2021 taxes HRBlock did I paid the IRS for what I owed in 2021 but 3 years letter got letter from IRS that showed my 2021 taxes were never filed. The IRS is showing a credit of the tax amount I paid, but didn’t show that HR Block actual filed my taxes. HR block said it was something wrong with system so filed which is now 3 years late. They want me to wait to get a “failure to fine” notice from IRS. I asked them to put the error in writing so when I do get fined, they will pay for it since this is their error. I will be getting an attorney since they are not taking any responsibility for their failure.

In 2022, I went to H&R Block in Sunnyside, NY, to complete my 2021 income taxes. Although it was a simple tax return, I chose H&R Block for their expertise, especially since I had sold a house in Long Island and was unfamiliar with the detailed tax implications. Additionally, I paid extra for their "Peace of Mind" service to ensure coverage in case of any IRS audits, providing me with reassurance. Unfortunately, the service I received was far from satisfactory. The tax preparer incorrectly filed the sale of my house as income instead of as a residence. As a result, instead of expecting a refund or owing approximately $2,000, I received an outrageous tax bill of $250,000 with only a month to pay it. Upon realizing this mistake, I went to another H&R Block location in Thousand Oaks, CA, where I was working at the time, to get it rectified. Despite having paid for the "Peace of Mind" service, I was brushed off and did not receive the assistance I had been promised. In desperation, I had to hire an independent accounting firm in Long Island to correct the errors. This cost me an additional $1,500, but finally resulted in the correct tax amount, which was in line with my initial expectations. The lack of professionalism and the significant errors made by H&R Block have caused me considerable stress and financial burden. I am extremely dissatisfied with their services and the handling of my situation. Consumers, BEWARE.

Back in 2021 I used H&R Block to file my taxes. I paid a preparer in Youngstown, Ohio to do my taxes, was told she would file them. Found out this year that they were never filed. I had to redo and file my taxes by myself now. I called H&R Block in February to be refunded the amount I paid in 2021 for them to do them, and tried for 4 months, speaking with 13 different representatives. Was called today to be told nothing will be refunded outside of 60 days after the taxes were prepared. H&R Block is supposed to have a guarantee that they will have your back, and now I have ZERO confidence in them. Absolutely do not trust H&R Block.

I give this particular office zero stars. We have been filing with H&R Block for years now at the same office. We switched it up to this office this past year and boy do we regret it. We have had nothing but problems. We particularly weren’t fond of our tax preparer, Tina Harris. She would not take accountability for her mistake and now the state is telling us we owe them money, when our paperwork shows that we are to be getting a refund. They are zero help as well. Do not use this office for your taxes.

Terrible experience. Unprofessional tax preparers with absolutely no customer service or problem-solving abilities. I'm only giving one star because 0 is not an option. HR BLOCK filed the wrong tax documents to the IRS, different than I was given. After weeks of me providing the documents and multiple phone calls and meeting face to face it has now been decided by HR Block people that an erroneous error on their part was made, however, they are to shady to fix it. I am being avoided now after they initially blamed me and the IRS. I was also told by another tax preparer that I need to really complain about Tammy Brumfield, my preparer. I refuse to point fingers all day long like they are trained to do, I just want a resolution to their mistake. In the meantime, penalties and interest accumulate with the IRS. I was also charged for a document that was never filed.