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Find a Location

Big O Tires has 1 locations, listed below.

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    Business ProfileforBig O Tires

    Tire Dealers

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8820 N Skyview Ave, Kansas City, MO 64154
    BBB File Opened:
    10/26/2021
    Business Management
    • Business Manager, Business Manager
    Contact Information

    Principal

    • Business Manager, Business Manager

    Customer Contact

    • Business Manager, Business Manager

    Industry Tip

    BBB Tip: A buyer’s guide to purchasing tires

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I took my truck to do alignment on 3/6/2024 Big o tires call me saying my truck was ready to pick up when I arrived at the location the manager informed me that the alignment was not completed due to the passenger side camber plate being damaged and need to take to Toyota because they couldn’t do the job and Toyota was the only one that could do it. I took it to Jay Wolfe Toyota the next day and Toyota said they couldn’t just replace the part only and that previous shop damaged the part. I have the pictures that big o tires sent me when it was supposedly “first discovered”. Before I left big o tires shop I told them that this was fresh damage and they denied it. I contacted big o tires corporation and advised them of the issue, they contacted the general manager, ****, with big o tire then he contacted me back a week later and told me he looked at the shop video and said that no damage was done there. I have all the evidence and sent the photos to ****’s cell phone on 3/12/24. Since then i have not heard anything else from ****. I”ve tried to contact **** and left messages asking for any updates and he won’t respond back.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marina S

    1 star

    04/08/2024

    Do not do business with this company , let me start about a month ago I went to get an oil change which gives you a free rotation I left my car there and ended up going shopping while the car was being serviced as I didn't think I had to sit there and watch them do the work but obviously I was wrong. The next day I realized that no rotation was ever done and God knows if my oil change was done. I did confront them about this situation and they told me that the technician had run out of time but yet in the paperwork that I left with it showed that I had gotten a rotation my job was done. So because they owed me a rotation I decided after having to do some work on my vehicle which cost me recently $1,400 in suspension issues that I have had now for a while but as a single mom it takes me a long time to be able to get anything done . So I chose to go back with them to get my rotation and also get an alignment . While I was there I asked to get a quote on some tires when the gentleman gave me a printout I decided to call another place to try to get prices but while on the phone with them they will give me a total different size tires. I verified that they were correct while I had them on the phone I hung up and I went and spoke to the attendant at Big O Tires and I told them that the quote that he had given me for my vehicle. He said that that's the size of tires you have on your vehicle now. So this is how I found out that big old tires that sold me 4 years ago tires for my car that were the wrong size after approaching the manager in regards to this issue I was told that all they can do is give me $100 off a set of four what an insult. I called corporate in the same regard and I got nowhere with them they rejected all findings I have all my paperwork and I also have the $1,400 that I just spend for my suspension or at least part of it. Stay away from this location.

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