ComplaintsforFreightquote.com Inc

• Initial Complaint

  03/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Freightquote**** is a fraudulent website that misleads businesses in selling them one class of service and deliver a much lower grade of service yet still bills the higher price and lies about it.

  Business response

  03/14/2023

  We are unable to verify if this consumer has a transaction with Freightquote.  Unfortunately, we cannot find an account with this name, address, phone number, or email listed in the complaint's Customer Information.  If the consumer can provide an order number, load number, or account number we would be happy to investigate.

  Customer response

  03/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because:  We have 7 truckloads that we booked with  Freight quote to deliver our shipments via Truck. These loads were delivered so late to the consignee. 2 1/2 weeks delayed. we found out that Freight quote shipped our shipments by rail despite of being aware of the delivery requirements which is by truck. They charged us for the truck rate even it was shipped by rail. 
  Attached are some of the loads we have made with Freightquote to show as a proof that we have made multiple transactions with this company.

  **** **** **** ***** ******** ********* ******** ******** ********* ******** ******** ********* ******** ******** ********* ******** ******** ********* ******** ******** ********* ******** ****** ********* ********
  Regards,
  ***** *******

  Business response

  03/21/2023

  Thank you for providing reference numbers.  We were able to locate the customer's account and our records indicate the consumer moved approximately 86 shipments with us last year. Of these 86 loads, 27 were moved with the carrier *** ******* ***, with no service issues.  Because of this prior performance, the same carrier was assigned to 10 of this customer's shipments in January 2023.  Unbeknownst to both the customer and Freightquote, the carrier put 7 of these loads on rail, causing delays in delivery.  6 of the loads were delivered within several days past the estimated delivery dates, and 1 load was delivered approximately 2.5 weeks after estimated delivery. While we are extremely sympathetic regarding the delays, these loads were all quoted and booked as estimated transits and deliveries, so no refunds are due from the carrier.  We are, however, extremely sympathetic to the issues these delays caused the customer and offered a significant discount due to the circumstances.  This discount was discussed in detail with the customer multiple times, as was the outstanding balance of approximately $33,000 the customer owes Freightquote for multiple delivered shipments.  Throughout January and February of 2023, leadership from Freightquote attempted to negotiate a settlement with the customer to clear these past due balances.In late February the customer advised us they had no intention to pay any of the past due balance, so the matter was turned over to an attorney representing Freightquote.  Should the customer wish to negotiate a settlement at this time, we will need them to please communicate directly with our attorney to work out details.

• Initial Complaint

  03/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid for a shipment back in January 2023 which was picked up and ultimately delivered on 2/10/2023. This was Order # **********  Now, a month later I received an email stating that there was an adjustment made to my charges and that the same credit card would automatically be billed an insane amount of money (nearly $700 more), which is way higher than the original order even was. I contacted the shipping company today and they stated that they never made any adjustments to the charges, that the order was complete a long time ago, and that they would not make such an adjustment this long after delivery completion. I hope this was a simple error and I only ask that Freightquote adjust this billing and send me an updated correspondence to confirm the order is complete, paid (back in January), and that no additional charges will be made to my card, so that I may continue to do business with them in the future.

  Business response

  03/14/2023

  We're sorry for any confusion on this shipment.  Our records indicate the consumer ordered this shipment online using our self-serve website.  At the time of the quote, the customer indicated the shipment contained one pallet of "Instrument" weighing 88 pounds and delivering to a residence.  The customer selected ***** ******* Lines to move the shipment for a quoted total of $339.86.  While the freight was in this carrier's possession, an inspection of the freight was performed and the weight was found to be 310 pounds (inspection certificate attached for review).  This change in weight caused ***** to bill an additional $623.44.  In addition, the carrier used a liftgate at the delivery location, which cost an additional $65 (for a total of $688.44 additional charges).  It is unclear to us why ***** would have advised the customer there were no adjustments made to the load, and we sincerely apologize for any confusion the carrier caused with this inaccurate information.On 3/10/23 the consumer initiated a billing dispute with our company regarding the additional fees.  On 3/13/23 a member of our Dispute Team reached out to the consumer with details on documentation needed to help prove the correct weight of the consumer's shipment.  Once that documentation is received we will be happy to file this dispute directly with the carrier.  In the meantime, we have removed the $65 liftgate fee as a courtesy for the customer.  We would encourage the consumer to select liftgate any time a shipment is delivering to a residence in the future so as to avoid this charge again.  Again, we apologize for any confusion or miscommunication by the carrier.  The billing dispute the customer opened with us is still active and we will file the dispute with the carrier as soon as the consumer provides the documentation requested

  Customer response

  03/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  Complaint: ********
  I am rejecting this response because:  I had originally hoped that FreightQuote/**** ******** had made an error and would quickly resolve this, but it seems that this is something that occurs often. This was a 54 lb ebay item (which I provided them the requested manufacturer's brochure/manual to indicate) and it was packaged with padding and strapped to a small piece of wood. It weighed 88 lbs total. I also provided the original packing slip that I received from the shipper for this eBay item, as they requested. The documents I sent the first time were rejected and they clarified and said to send the Packing Slip and Product Brochure/Catalog showing the weight - I have clearly provided that now, but I am still being told WELL OVER A MONTH LATER they will charge me $623.44 more on a shipment that was only $339 until they get "the requested documents" even though it doesn't seem like they are using the documents to resolve anything.  What's troubling is:

    -  that they are a broker and the shipping company itself (who were very cordial and responsive) said that this shipment was done, delivered, billed, and that they would not make such an adjustment - especially anything so long after delivery was completed and especially not some crazy huge unsubstantiated automatic charge.

    -  even if I were to hypothetically enter the EXACT SAME SHIPMENT and make it 310 lbs (which id the crazy weight they came up with) it would only add $80 to the quoted cost so this is clearly an egregious attempt at a fraudulent charge.

   - I have gone above and beyond and provided the requested data to them in hopes that they would correct their error, but it seems that they are stalling on that in an attempt to keep trying to add a huge charge and run out the clock. 

  A company should not be allowed to do something like this - especially almost 2 months after a simple completed shipment.

    I will continue to work with them, but I am not sure they will resolve it.

  Business response

  03/28/2023

  We'd like to thank the customer for providing the documents required by the carrier for this billing dispute.  As communicated by a member of our Billing Team, the documents are excellent proof of weight and we have filed these directly with the carrier to remove the weight adjustment.  Typically it can take a carrier anywhere from several business days up to several months to remove charges such as these.  In an effort to resolve this issue in a more timely fashion for the customer, we have expedited the approval of this dispute in our system to remove all additional charges to the customer.  Again, we apologize for any confusion around this dispute process.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This past Fall we transferred product from one warehouse to another and used FreightQuote.com - Order #**********. The product came from a reputable warehouse that weighed, packed and measured our product for an accurate quote. Original Approved Charges: $1,868.87 Over a month later we received this note: Your carrier for this order, ***** *******® Economy, reviewed the shipment and made a change to the shipment details. Based on their change, they are making an adjustment in the amount of $563.08 USD to the previously quoted total. Review the details of the adjustment below. After several attempts to contact the company via phone and email, we finally reported the charge as fraudulent to our credit card company and now months later the charge showed up on our credit card again for a charge that was not approved. There is no way this shipment weighed more, nor did we need an appointment or anything else that was quoted. Appointment / Notification Fee $16.74? There was no appointment needed nor was one made for the delivery. Inspection Fee $21.60? Weight Verification Charge $524.74? - The shipment was pre-weighed and confirmed from the warehouse it was shipping from and the weight should not have changed from our estimate. The charges ended up more than what the product was worth to us. We could have shipped two vehicles for less than this relatively small shipment that ended up costing us over $2400. Had we known we would have had everything just disposed of. This practice of baiting an estimate and then charging a ridiculous amount more after delivery is criminal and we will be opening another case with our credit card company to stop these charges with this company. Needless to say we will never use this carrier brokerage again and we will be sharing our feedback with as many people as possible to help protect others from this horrible customer service and fraudulent charges.

  Business response

  02/07/2023

  A full review of the shipment in question, load *********, has been conducted.  Our records indicate the customer ordered this shipment online using our self-serve website.  They booked the shipment as 3 pallets weighing 516 pounds, 621 pounds, and 767 pounds, for a total shipment weight of 1,904 pounds.  The customer chose ***** ******* Economy to move the shipment from Temecula, CA, to Fort Myers, FL, for a total pre-paid quoted price of $1,868.87.

  While the freight was in FedEx's possession a weight inspection was performed on the shipment.  This inspection found the pallets to weigh 775 pounds, 945 pounds, and 860 pounds, for a total shipment weight of 2,580 pounds (carrier's inspection certificate is attached for customer's review).

  FedEx billed additional charges for this weight ($524.74), the inspection performed ($21.60), and a delivery appointment ($16.74).  When we received the carrier bill for these additional fees, the charges were passed along to the consumer (see our Terms and Conditions at ************************************************).  Unfortunately, our records do not indicate the customer contacted us directly to dispute these charges by email, phone, or live chat (all of these contacts and hours of operation are listed on the website consumer used to book their shipment).  We show only one inbound contact from the customer which was a live chat on our website that the customer entered and then closed without commenting.  We apologize if there were other attempts to contact us that are not noted on their account.  We would be happy to investigate these attempts if date/time can be provided.  Since no official dispute was filed with us in regard to the additional fees, the total of $563.08 was charged to the customer's card on 11/1/22 (see terms and conditions for details on this process).  On 11/28/22 we received notification from the customer's financial institution that the consumer had initiated a chargeback on this amount.  After providing evidence to the financial institution, Freightquote won back the funds on 12/15/22, thus clearing the balance due again. Per the customer's information provided in this complaint, we have now waived the $16.74 appointment fee.  The signed paperwork at pickup and delivery is not indicating why the carrier charged this fee.  Unfortunately, since this dispute is past the 30 days outline in our Terms and Conditions, we are unable to file this dispute directly with the carrier, but are happy to remove the fee as a courtesy to the consumer.  The amount of $16.74 has been processed as a refund in our system today.  The customer should see this back on their card within 3-5 business days, depending on how quickly their financial institution processes the refund.  Since the carrier's inspection certificate supports the reweigh performed on a certified scale, we are unable to remove those charges for the consumer.  We apologize for any inconvenience.

  Customer response

  02/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because:  I tried on multiple occasions to contact and dispute these charges as soon as our corporate card was charged over a month after the shipment arrived.  Not once did I get a return phone call or response to my emails (dated October 25th and November 2, 2022 - see attached screen captures)  I have confirmed weights from the warehouse (See BOL confirmed by Shipping Tree) where the goods were picked up.  You can even contact ******* ******** *********************** to confirm the details of the confirmed shipment weights and dimensions.  Shipment picked up September 30, 2022.

  When the goods were received, we confirmed the qtys and the weight should not have been different than quoted based on the product we received.
  Regards,
  ******* ******

  Business response

  02/09/2023

  Unfortunately, the screenshots the customer has provided show emails to the email address ***************************, which is an un-monitored inbox.  Sending emails to *************************** results in an auto-response that states: "This email address is not monitored.  If you need assistance, please contact us [link inserted].  Thank you for choosing Freightquote by **** ********.  Customer Support Team ************ ********************* *********************  (The "Contact Us" is a link to our contact page that details our phone, live chat, email, and hours of operation.  This page can also be found here: ************************************************  We apologize for any confusion, however, the email the customer was originally sent regarding the carrier adjustment also clearly stated the correct contact information in order to dispute the charges, as well as detailed that this contact needed to be made within 5 business days to prevent their card from being charged the additional fees.
  Had the customer contacted us at a valid phone number, email, or live chat within the 30 day timeframe outlined in our Terms and Conditions we would have been happy to explain the billing dispute process with our carriers and walk the customer through the required paperwork to file such disputes on their behalf.  Unfortunately, since we are outside of this timeframe and because the carrier provided an official inspection certificate detailing the weight found by one of their certified scales, we are unable to file a dispute with the carrier or remove charges for the customer.  Again, we apologize for the inconvenience.

  Customer response

  02/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: We had also called the company and spoke to someone twice before reporting the charge as fraudulent with our credit card company.   The emails that we sent out never had any auto-responder to let us know that the emails were not being received or monitored so there was no way for us to know that they never got delivered.  There was also two other emails sent to *************************** on November 29th and December 14, 2022 (I can provide more screen captures of these emails - 4 total emails were sent).   The fraudulent claim was rejected on our visa because of the previous charge on our card from this company - meaning that we had done business with the company in the past so visa didn't consider it fraudulent since we confirmed a previous charge.   Because of that we have had to write a letter of dispute with back up that we submitted since we were not getting a response from the company.  At the end of the day we still feel like this company mis-quotes shipments and does not handle these types of disputes well, as we see this seems to be a common issue with others according to what we have read as other complaints through the BBB.     The warehouse we shipped the product from confirmed weights and dimensions prior to the shipment being picked up.   It was all clothing/hats - not heavy bricks so the thought that the shipment supposedly ended up over 600 lbs over what the warehouse confirmed, just can not be accurate.  The full cost we were charged through this 3rd party vendor ended up being way more than shipping two vehicles across country (by the way we thought we were getting a direct quote not a brokerage quote).   We would have gone direct with ***** for the shipment if we had known that the shipment would be diverted through another carrier with obvious mark ups and extra fees and charges added on.  We will not be ever using this company again.    As for Accepting the Business Response, unless we were getting a credit for the extra unapproved charges we will not be responding to accept any other response.    We will simply just not ever do business with this company again and would caution others to be aware of the practice of charging credit cards with charges beyond what was agreed upon, without a phone call or any attempt to alert the customer before other than by email when their card is charged.   Also the rate at which we were charged in comparison to the quote was outrageous and as mentioned the cost ended up being more than we would have felt the items were even worth to us.

  Regards,
  ******* ******

• Initial Complaint

  01/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We shipped a pallet with 2 1bbl fermenters using freight quote. We provided accurate information about the shipment, our address and the purchasers address (commercial addresses with no liftgate needed). We passed this cost along to the purchaser. After shipping and being delivered we received an email stating that we are going to be charged and additional Residential Pickup Fee at $85.00 and Lift Gate Delivery fee at $167.00. We are a commercial address directly on a 5 lane hwy with a 3 acre campus and forklift. We get deliveries weekly from different freight companies including ************ *******, *** ********, & * ***** ******* without residential delivery fees. We also have an email from the purchaser stating that they did not request a lift gate. I have brought this dispute to Freightquote but they stated that these were valid charges and that I signed off on residential pickup on the BOL which is false. I have provided the BOL as proof.

  Business response

  01/20/2023

  Customer was contacted by a member of our Customer Support Team on 1/19/23.  Issue was resolved at that time and a credit issued for customer.  We apologize for any inconvenience this may have caused.

  Customer response

  01/20/2023

  *** ****** ************************Thu, Jan 19, 4:25 PM (22 hours ago)
  ******** has contacted me back from Freightquote and resolved the issue. We can close this dispute.
  Regards
  ****** ****** ************ ******************
  
  

• Initial Complaint

  01/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Made an agreement with Freightquote**** via their website. In that agreement I requested a lift gate. Truck arrived late without a lift gate. Shipment was delivered. I requested a refund for the lift gate charge. Freightquote refunded the lift gate charge BUT ALSO then changed the classification of my shipment and charged me an additional $314.00. This "reclassification" only occurred AFTER the shipment was made.

  Business response

  01/20/2023

  Customer was contacted by a Supervisor from our Customer Support Team on 1/11/23 to resolve this issue.  Details were provided to customer via direct email and a refund has been processed.  We apologize for any inconveniences.

  Customer response

  01/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  
  I am rejecting this response because: although they did contact me they have not sent the refund and have not responded to follow up emails.
  Regards,
  
  *** ******

  Business response

  01/27/2023

  Refund was processed in our system on 1/17/23.  Typically, it will take a consumer's financial institution 3-5 business days to process this refund.  We are sending a receipt for the refund transaction directly to the customer via email today.  If the customer still does not see the money back on their card they will need to present the receipt to their financial institution so they can track down the issue on their end.

  Customer response

  01/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution finally got us back to where the transaction should have been 3 weeks ago. Numerous emails to both the BBB and to Freight quote to get the overcharge refunded. None of this happened easily. I will not be using this company again.
  Regards,
  
  *** ******

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hired Freightqoute.com to deliver a pallet to my business, started off smooth, driven upon pickup was not ready with tools (pallet jack) needed to pick up pallet. Driver stated bill of lading was not ready and pallet not ready (had pictures of pallet wrapped and tied down from seller)which is why he didn’t pick it up. Finally got pallet picked up, pallet then sat in Phoenix (90 mins away) for over a week waiting for a driver to bring to Tucson. Delivery driver then shows up with a liftgate truck to deliver when a loading dock truck was needed. Pallet finally delivered off truck and I receive an invoice for another $50 for liftgate service precharged to my card. Call to dispute it as it was not on the bill of lading that a liftgate was needed. Fast forward My card was just charged another $741 for what? The originally quote was $619 which was prepaid before pickup. Absolute horrible company and just charges your card whenever they feel like it

  Business response

  09/12/2022

  A full review of the shipment in question, load *********, has been conducted.  Our records indicate the customer setup this shipment using our self-serve website.  The shipment was quoted as 1 pallet of "AC," with dimensions of 48"x40"x65", weighing 627 pounds.  Based on these dimensions, our site calculated an estimated freight class of 110.  The consumer selected ********** ************** as the carrier to move their load, for a total quote of $619.68.

   

  While the freight was in their possession, ********** inspected it, finding it to be one pallet with dimensions of 57.5"x46"x84.5", total weight of 705 pounds, and freight class of 250.  When the carrier billed this shipment after delivery, they included additional charges for this weight and class change, and a residential delivery fee.  The consumer initiated a billing dispute with us regarding the residential delivery fee of $50.00.  At that time, we informed the consumer of the reweigh and reclass fees and requested documentation to prove the weight should the customer like to dispute those charges as well.  Unfortunately, we did not receive a response from the customer regarding this documentation, so the only charge currently under dispute with the carrier is the residential delivery fee.

   

  We do show this shipment was severely delayed by the carrier.  ********** quoted this shipment as an estimated transit of 6 business days, but took 13 business days to deliver.  While the carrier does not offer any financial concessions for delays on estimated transits, we are happy to help accommodate a partial refund for the excessive delay.

   

  Given the transit delay, that we anticipate the $50 residential fee to be removed by the carrier, and the overall dissatisfaction of the customer, we have issued a credit in the amount of $791.86 to take the customer back down to their quoted amount.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  FreightQuote has charged me several of times when I have not done business with them in months now. Everything has been completed and nothing is outstanding with them. All services have been completed so there is absolutely no reason for me to be charged so long after I’ve done business with them. My last order was placed in April and they just charged me more money August 30th! They need to refund me the $159.00 I was wrongfully charged, AGAIN! And they need to stop being such a predatory company and trying to sneak these charges by on customers. This is such a shady and wrong way of doing business. I will never do business with them again and I will be sure to tell as many people as I possibly can about how awful of a company they truly are. This is criminal…

  Business response

  09/06/2022

  A full review of the shipment in question, load *********, has been conducted.  Our records indicate the carrier for this load, ************ ******* *****, attempted to deliver the freight on 4/26, however, the receiving location was closed during normal business hours.  Final delivery of the freight was completed on 5/5 after the carrier was able to successfully setup a delivery appointment with the receiver.  These issues with the delivery, caused the carrier to bill an additional $60 for redelivery, and $159 in storage fees.  We show the consumer disputed these charges on 6/3, at which point we began a dispute process with the carrier.  Unfortunately, this dispute process with the carrier was not resolved until August, when they declined to remove the additional fees.  As a courtesy to the customer we waived the $60 fee, which left $159 due.  In reviewing our communication to the consumer regarding this dispute closure, we have found we neglected to address the $159 explicitly for the customer.  We'd like to extend our apologies for not making the situation clearer, and as another courtesy for the error we have now credit the $159 as well.  The customer should see these funds returned to their credit card within 3-5 business days, depending on how quickly their financial institution processes the transaction.

   

  Again, we apologize for the inconvenience.

• Initial Complaint

  08/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My roommate/friend were moving from Arizona to Pennsylvania back in early June of 2022. My friend reached out to Freightquote.com for a price of having our belongings shipped. He received a total price of $1,236.02. That price was for a total of five pallets. We ended up only having four pallets. We received our shipment within approximately ten days. About a month later my credit card was charged an additional $1,146.71. My friend proceeded to call Freightquote.com and dispute this charge. The customer service representative told him it was a mistake, and to disregard the charge. Meanwhile, I contacted my credit card company, ***** to dispute the charge. ***** Credit card removed the charge on July 8. I checked my ***** Credit Card statement on August 28, 2022 and Freightquote.com rebilled my card for $1,146.71. I have contacted ***** Credit to once again have this charge removed from my card. The bill of lading is in my friends name. I used my credit card to pay for the shipment. This is getting very frustrating. I will never again use Freightquote.com for any of my shipping, and I will tell everyone I know not to use them! I feel they are not honest and trustworthy. I do not want to do business with a company that is not honest and trustworthy! Our load #********** *************** ************** **** **** ********

  Business response

  09/01/2022

  We apologize for the confusion on this order.  We had been in communication with the account holder working on a resolution, but we were not aware the cardholder was a different party.  We have since spoken to the cardholder who filed this complaint and have reached an agreeable resolution.  Again, we're sorry for any confusion and would encourage the consumer in the future to avoid letting other parties use their credit card information.

  Customer response

  09/12/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: Freightquote.com was supposed to issue my credit card a credit of $546.00. They have yet to issue me that credit. I spoke to a representative of freightquote.com on 8/29/2022 and the representative assured me that the credit had been issued. As of today, 9/12/2022 my credit card has not been issued a credit of $546.00. I have called the representative on three separate occasions to find out why I still have not received a credit to my account. I have left voice messages for the representative to contact me. The representative has not returned my phone calls, nor have I received any response whatsoever. 
  
  Regards,
  
  ********* **********

  Business response

  09/16/2022

  A copy of the credit card receipt showing refund of $600 was emailed to the cardholder on 9/14/22.  Should the cardholder still be experiencing issues they should provide this receipt to their credit card company and request an update.  Again, we're sorry for any confusion/issues on this shipment, but at this point the refund has been issued on our end.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 5/10/2022 we booked this shipment through Freightquote.com using ******* *** as the carrier. Then On 5/11/2022 we cancelled this shipment through Freightquote.com using ******* *** as the carrier (see attached confirmation email from Freightquote.com). Also On 5/11/2022 we booked the same shipment through ***********, also using ******* *** as the carrier (because they were cheaper). You can see (attached) the signature of the carrier, and the driver’s hand written tracking number. Then on 8/8/2022 we received an invoice from Freightquote.com, referencing the ******* *** shipment tracking number that we booked through ***********. I was shocked, and sent them an email including both documents attached to this BBB complaint, and requested that they DO NOT charge my credit card on file, as they did not handle my shipment, and their booking was cancelled. They did not reply. I followed up again a week later. Still no reply. Then the next day they charged my Credit Card!! This is FRAUD and THEFT!! I need the available credit on that card for other purposes. I need them to refund the amount IMMEDIATELY.

  Customer response

  08/17/2022

  Thank you for taking my BBB complaint #********. I informed Freightquote of this BBB complaint yesterday after filing it, and they worked quickly to resolve the issue, and have refunded me the fraud charge.
  
   
  
  Please feel free to close out this complaint.
  
   
  
  Thanks,
  
   
  
  ***** *****

• Initial Complaint

  08/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was looking for quotes for 66 open boxes from Colorado to Florida. We were quoted $1,416.72 Line Haul $680.41 Inside Pickup $48.51 Residential Pickup Fee $55.00 Inside Delivery $48.51 Fuel Surcharge $173.51 Subtotal: $1,005.94 Shipper's Interest Insurance $410.78 Total: $1,416.72 When they got there to pick up the boxes they said that they would have to be on pallets. (Why? when I asked for loose boxes) But we had them put on pallets. Which cost us more money. They were 4 days late...... and then 2 weeks after delivery we received another bill for $284. For what? We asked for loose boxes they made up palletize them. then they were late by 4 days...... This company is a joke. Do yourself a favor and just contact the freight company directly and not go with this company who obviously does not know they are doing.

  Business response

  08/12/2022

  A full review of the shipment in question, load *********, has been conducted.  The consumer’s information regarding their quote is accurate – they booked this shipment on our self-serve website as 66 “loose boxes,” with a total weight of 1,386 pounds.  The consumer selected ***** ******* to move their load for a total quoted price of $1,416.72.

   

  We do apologize our system allowed the consumer to book this quantity of loose boxes.  LTL carriers typically do not move large quantities of loose boxes, because this mode of transportation involves moving shipments around between various trucks and terminals throughout the transit.  Because freight is moved around frequently, LTL carriers prefer palletized freight or other packaging that can be easily transported on a forklift.  Ultimately, the amount of loose boxes a carrier is willing to pick up and transport is entirely at the driver’s discretion, but our system still should not have allowed 66 loose pieces to be booked.  As such, we have issued a refund to the consumer for the additional charges associated with the palletizing of their freight.  A credit of $284.43 has been issued today for the customer and they should see this amount refunded to their credit card within 3-5 business days, depending on how quickly their financial institution takes to process the transaction.

   

  Again, we apologize for any inconvenience.

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