ComplaintsforCar Credit, Inc.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this dept at car credit inc / prospect funding LLC I do not have a contract with the collection agency trying to collect they did not provide me with original contract as requested

  Business response

  01/16/2024

  To Whom It May Concern: 

  Please be aware that we are not authorized to dispute any credit report issues on your behalf in this office. If you have any concerns regarding inaccuracies or discrepancies on your credit report, you will need to contact ******* directly. They are responsible for issuing your credit report, and they have a process in place to handle credit disputes. When contacting *******, please provide them with as much information as possible regarding the issue at hand. This will enable them to investigate your claim thoroughly and take necessary action to correct any errors on your report as quickly as possible.
  

  Sincerely,

  ***** ***** ***
  

  
  

• Initial Complaint

  03/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 12/7/2023 I financed a vehicle from them my car has been in the shop a total of 6 times for the same problem that I keep getting told is fixed I’ve paid out 2668 dollars for the car as of today 3/10/2023 I have a very loud rattling sound when I hit any little bum the sound can be heard over the music I’ve tried to come to a simple resolution with the company but no one wants to wrk with me

  Customer response

  03/27/2023

  The name of the dealership is Big lots car credit on 13 th and prospect  in kcmo Tell us why here...

  Business response

  04/24/2023

  RE: Complaint ID# ******** ******** * **********
  This is in regards to ******** **********. Car Credit Inc is requesting the file to be closed as we
  reached an agreement with *** **********.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  September 7th i purchased a 2017 ford fusion hybrid vehicle from this co. i gave them three payments totaling 600.00 gave them a copy of my insurance policy they gave me a bill of sale with the purchase price of 17500.00 They told me to tell ******** auto finance that i gave them 1000 down not 600. they gave me a copy of express autogap insurance totaling 795.00 i was told by the dealership that my deal was completed they signed none of my paperwork no signatures but mine. On 09212021 *** **** *** ****** came and took my vehicle out of my driveway said i had not completed my phone interview with ******** i did in fact complete that interview on 09082021 ******** said they never told them to take the car. When i called *** at the dealership he said our contract didn't matter he had not been paid by ******** their fore he took his car now telling i have to wait for verification of my insurance and wont tell me if i am getting it back or not or my money

  Business response

  03/28/2022

  RE: Complaint No* ******** ******** ****
  The Big Lot Car Credit has resolved the issue directly with Ms. ****. Car Credit is requesting for the
  file to be closed.
  Sincerely,
  
  ***** *****
  C.O.O

  Customer response

  03/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩