ComplaintsforOakes Auto, Inc.
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This dealership pulled my credit WITHOUT my permission. That caused an hard inquiry that I MADE CLEAR I DIDN'T WANT! I TOLD THE DEALERSHIP VIA TEXT do not run my credit. They ignored and refuse it fix it. They have stopped responding to me and leaving me no choice but to seek legal representation. You can't just do what you want with people. I have texts and phone calls of them saying they would resolve, WHICH IS A LIE! They claim they've done all they can without any resolution. Consumers need to be careful with this dealership.Customer response
07/02/2024
I have attached a screenshot of the dealership. They ARE a open business. I've been in there recently. There are other oakes dealerships in the area (oakes kia etc) maybe that's the confusion but THEY ARE A OPEN AND FUNCTIONING BUSINESS.PLEASE RE-OPEN MY CASE.Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
30/24 around 10:30pm central time I was scrolling through my ******** feed and chose to click on an ad for a GMC Truck via OakesBuickGMC. In looking at the available trucks I noticed that one had the Dealer Administrative Fee listed for $587 and Sale Price listed at $565. I took a screenshot and kept looking only to find that the other trucks all had the Sale Price listed from $55k to $74K. Around 12:15 am on 05/01/2024 I looked back at that same truck and it still showed the same Sale Price of $565 ( I took another screenshot)/ The next morning ( 5/1/24) around 8:50am I looked again. Same website, same truck, same stock number, same Sale Price listed at $565. I then called the dealership and spoke with a sales rep. On their recorded line, I gave him the stock number of the truck listed on their website and asked him for the sales price. He told me it was $74k. I told him that the sale price was advertised online $565. He began to question the website I was looking at, and question my integrity. I asked to speak to the General Manager. I was transferred to "Will". He told me that he had no control over what happened yesterday, that it a pricing error and that there was an update that happened over night. that the prices were being updated and that "we have verbiage on our website" that protects them from these pricing errors. He went on to say he wanted to sell me the truck, and when I pushed back to tell him that he was lying to me because I have screenshots from two different days he said " look what do want here?" I said I wanted to buy the truck for the advertised price and didn't want to have to get an attorney involved. I offered to send him via email or text the screenshots I took so he knew I wasn't lying. He chose to not only laugh and not believe me, he hung up the phone instead of admitting this was false advertising. They published a Sale Price and refused to honor it only because they knew they would lose money. **This is false advertising**Business response
05/18/2024
Complaint state this is a Repair Issue but after speaking at length with *** *******, this is concerning advertising he had a screenshot of for a Sierra. We were not able to come to a resolution as we have no record the vehicle was advertised as *** ******* stated. The vehicle inquired upon has been sold.Initial Complaint
11/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Bought a “Certifed Pre-owned” Kia Sorento w/62k miles from Oakes Kia. They claim the vehicle had a 165 point inspection prior to sale and produced paperwork saying that had been done. It was raining during the test drive and hard to any “extra” noises. Once on dry pavement and out of the rain on the way home noticed a concerning sound that seemed to be the tires. The tires in the vehicle meet their “standard” depth and were left on the vehicle. Upon close inspection of the tires, all 4 had uneven wear and 3 had cupping. The tires had been placed on the vehicle so the cupped sides were on the inside and more difficult to see. We put 4 new tires on the vehicle but there was still an occasional squeaking while driving. We tired to set an appointment with the dealer but was unsuccessful Weeks after purchase, the check engine light came on, a scan was done that showed transmission issues, and it was taken to the dealership immediately. On 10/16, at 0700, they were scheduled to look at the vehicle. We had to call on the afternoon of 10/17 to inquire and we’re told they had not yet gotten to it. On 10/18 dealership called and said there were metal shavings in the transmission and it would need to be replaced. There was also an open recall that needed done but the sales person told us it had been completed and just wasn’t updated in the system. If they truly did their “165 pt inspection” the transmission issue should have been found then. On 10/20 was told the transmission was covered and would arrive in 3-5 business days. 10/23 told a third party needed to inspect. 10/30 again told it was covered and again transmission would be there in 3-5 days. 11/07 told the transmission arrived on 11/01 and they would “get to it as soon as possible”. If this dealer is in fact lying about their presale inspections, this needs to be addressed at a higher level. Asked for a call from the GM, no call. Bought because we needed an additional vehicle, have now been w/out for weeksBusiness response
12/14/2023
Mr. *********** vehicle has been repaired. Due to no codes present during 165 pt inspection, transmission issues could not have been found prior to failure.Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a used vehicle from Oakes Mitsubishi on 7/22/02. Within 3 of leaving the dealership I noticed a loud metal grinding when turning and going over bumps. The vehicle was taken to a shop and diagnosed as being “mechanically unsafe” and was told to not drive it until properly fixed. The dealership was supposed to contact me after the initial purchase as a follow up but never did. I called them and excuses where given as to why no one reached out to me. I informed them of the mechanical issues with the vehicle, questioned how/why they would sell a vehicle that wouldn’t even pass a safety inspection, and asked what they would do to correct the problem. I was told because I did not purchase the exact extended warranty that covered the specific issue involved that the dealership would do nothing. Oakes literally sold a $35,000+ used vehicle that was not drivable less than a week after leaving the lot. The dealership also never contacted me to schedule a followup appointment as promised. They owed me a set of floor mats and repair work for a minor rock chip. I have called them 6 or more times since the purchase to resolve these issues. Constant excuses are given (employee turnover, managers in meetings or out of the building) and no one will return my calls. Please help!Business response
10/07/2022
Hello! Thank you for bringing this to our attention. I am the General Manager and just received my first message about this yesterday. I researched the file and found that we promised Mr **** floor mats and to repair a chip in the windshield. The instructions we ask our sales people is to inform our customer to simply go online and schedule this with our service department. From the complaint, this probably didnt happen and will have our team reach out to get this scheduled and handled. No problem.
I did attach the document that verifies this.
As far as what another shop states about one of our vehicles, we are more than happy to inspect anything on the vehicle the customer requests. Our technicians are the ones that originally passed the vehicle's safety standards that we have in place for all of our vehicles throughout our organization, so they would need a chance to explain why they passed the vehicle. If this is something that was missed, then we are more than happy to correcting the issue.
There is no refund for this purchase available, and is not an option. Delivering the services and items promised from time of sale is exactly what we intend to do and apologize for any inconvenience in scheduling these items.
Thank you
Customer response
10/18/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response. I do not want a refund for the purchase of the vehicle. I simply want reimbursement for the repairs needed to get the vehicle into proper, functioning order.
Regards,
**** ****Business response
10/18/2022
Reimbursing someone else's work is not what the agreement was, and we are only trying to honor was agreed on. We have everything documented and an appointment or a visit should have been made to our service department. I have been provided no documentation of any expenses made on the customer's behalf as well. Thank youInitial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We took our truck to oakes to get a new motor put in. They said they would have to order it in and it would take 6-8 weeks. This was on 5/23/22. About 9 weeks later, we called to see if the motor had come in. They stated they were still waiting on it. By the 10th week, we told them we were coming to pick up our money because we prepaid for everything. (We paid 4,000 on 5/23/22 for them to order the motor, then another 3,786 on 6/24/22 to complete the install.) They stated that if we gave them about ten more days, they would have it finished. It is now 08/22/22. We call them and they say that they only have one person that can put the engine in and he has been gone for a couple days and they are striving to have it done by the end of the week. I see no end in sight!Business response
09/16/2022
Hello! Thank you for calling me today. I have not had communication on this issue from the BBB, and apologize for any inconvenience this may have caused. This vehicle was completed and returned to the customer within 1 week of when this complaint was filed. Please let us know if we can be of any additional service. Thank you!
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.