Customer ReviewsforFoxwood Animal Hospital

In my experience, this Veterinary Hospital is more focused on making money than getting to know the pet and their person. I have been taking my Chihuahua to Foxwood for 3 years, since she was a puppy. They did not designate a specific Vet to my animal, so each time I go in to see a Vet, I am seeing whoever is on staff that day. This makes it difficult for any of the Vets to get to know me and my animal well. The latest issue I had resulted in me leaving this Veterinary Hospital and finding a new Vet for my Chihuahua. We went in for a standard Oral Bordetella vaccine. Additionally, I wanted to ask one of the Vets if I could have 5 cough tablets for my Chihuahua, to have on hand if she began coughing after ********** Hours, as an emergency stash. She was not coughing currently. In December she was diagnosed with ************ at a 24 hour Emergency Vet, we were prescribed cough tablets and her cough was gone the next day. On January 22 (Sunday) my Chihuahua woke with a hacking cough. I still have a few cough tabs left from Decembers Emergency visit, I gave one tablet, and the cough was gone. February, Foxwood required an examine before prescribing an additional 5 cough, I agreed to the wellness exam, and additional $51. A newer Vet, who told me she started there in 2019, was assigned to my pets wellness exam that day, told me she would not prescribe 5 additional cough tablets unless I also submit my Chihuahua to an x-ray, I declined that procedure. These tablets were to be used by me only in the case of a future cough occurring outside office hours. My pet is currently well. To be made to submit to an exam and a costly, radio-active procedure to get 5 more cough tablets, is unreasonable, unkind, and disrespectful of my personal knowledge of my pet.

Poor customer service. Rude office staff, unhelpful, discourteous. Dr ***** never even met with me in person to discuss my pets cases. They were very inflexible. Post surgery, I had requested being able to bandage properly myself-I am a registered veterinary technician, anesthesia and surgery technician-this is something I have done for many times for many years but when not yet fully recovered from anesthesia so it is easier on the pet-not painful. Not only would they not allow this, they reversed the anesthesia so they woke up even faster. When I started to bandage, the sutures were so sloppy and loose it was pretty much an open wound and now I am bandaging a wriggling pet with open wounds. When I checked the wound the next day several of the places sutured were not in place. I contacted my regular veterinarian and I vet bonded the places where the sutures had been improperly placed. I have never been so disappointed and disgusted with quality of skill and service received.