ComplaintsforThe Building Mall

• Initial Complaint

  11/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am truly shocked this place is still in business. My husband and I started conversations with *********************, the owner, back in December of 2022. All we wanted was a roof added on to our existing barn, basically a small lean-to. We received a contract to design on 12/1/22, which stated the project would started in 1-2 weeks and then 1 additional week for completion. With that said, we were looking to have this done in January. However, they did not even come out to our property to dig the footers until 2/23/23. Then it took them until 4/24/23 to pour the concrete. Then it took them 3 more months to come out and deliver the materials, which happened on 7/24/23, only for the contractors to find the concrete measurements werent right!! Fast forward to now September, please keep in mind this job should have been completed 8 months prior, but regardless we were told expected install was 9/4/23. But did it happen. NO! We were fed excuse after excuse after excuse of why they couldnt come out and why they needed to delay. Please trust that it is in your best interest to never consider using the Building Mall, or ********************* for anything! And to no surprise, I see other very similar reviews on here. 0 out of 10! Do not recommend!Now the owner has filed a lien on our property, without providing any notice of intent which is illegal. State law requires a 10 day notice to the owner prior to filing a lien. He is asking for $11,000 dollars when he did not do $11,000 worth of work. ********************* will be sued for course of performance, undue mental distress, and many other things.

  

  Business response

  11/30/2023

  The Building Mall had a signed contract with the customer. The site preparation was completed and the building components delivered but not installed (built) at the time the customer decided to sell their property. The customer insisted the ********************** not be installed because the new buyer didnt have horses and didnt need the building.The customer asked what they could do to keep the building from being installed so they wouldnt have to pay for it. At that moment, he said he knew we had spent a lot of money to get ready for the building and that he would pay for that if we could just get the building sent back.
  The full contract amount is $22,592.00 for site prep and building installation. Since the project was ready for installation but the customer no longer wanted to pay for the **********************, ********************** agreed if we could get paid for the work up to the point of the building being installed, we would send the building back to the plant. ********** and any penalty with the building company would be the responsibility of The Building Mall. The amount owed for the purposes of preparation of the building installation which include but is not limited to excavation,concrete with steel, etc. is the two payment draws totaling $11,296.00.
  Over the next several days, there was texting conversations with the customers but no payment. The customers insisted on wanting to argue that they should not have to pay the amount they had agreed to by signed contract.Because the customer had advised us that they had an offer on the property. Because of that we needed to be in accord with the requirements of Missouri law, we filed a notice of lien interest before the sale was closed by Title Company.
  During the course of the work being done, our main communication had been with the husband. We acknowledged that there had been Covid-supply chain issues that delayed the completion of the project. The husband acknowledged that they had the same issues where he works and that he fully understood.There was also a delay caused by the installers truck breaking down and subsequently an installer getting cut while working on another job in this area. All of these situations were told to us by the building company, accepted as truth and totally out of the control of The Building Mall. At this point it seemed the wife had taken over communication. The husband did not seem to be available to talk to.
  Because the customer said the property was being sold and because of our need to be in compliance with Missouri law, we filed the notice of lien interest against the property while the customer still owned it.
  When we filed the notice of lien interest, the customers went online with a smear campaign against The Building Mall including the BBB. Per the title company,the wife responded with they were in negotiation with us when asked about the lien status. The negotiation tactic being so ugly and accusing that it would force us to give in and not require the contract to be paid. We were shocked at this behavior as it was counter-productive and left no room for communication.
  The Building Mall had sent a certified letter to the customer giving full explanation of what work was done and how much was due per the contract.
  Our attorney has advised to file for the full amount of the contract and damages. At this time, we do not wish to do that. We only desire to be paid as agreed by signed contract for the work completed in order for the building to be installed.
  We continue to request payment of the $11,296.00 as agreed by signature. We require that the letter submitted to the customers by our attorney agreeing to pay amount owed and agreeing to stop all belligerent online reviews and libel and character assassination from here forward, be signed by both customers. At the time of receipt of full payment and signed above referenced letter from our attorney, The Building Mall will release the property. 

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