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ComplaintsforBuilt Right Affordable Homes & Structures
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/20/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
We started a contract with Built Right in October 2020 and put money down January 2021. The construction took until April 2022. We were forced to close on the house before the repairs from the walk through were repaired. I requested repairs to be done and they seem to just put us off. There was a one year warranty on the house. We never rushed them on the house because we wanted it to be built correctly. We have approximately ****** in concrete that is defective and they will not take care of the repairs. We requested that they not pour concrete at below freezing weather but they did it anyway. Multiple repairs are needed on exterior doors they are not squared up. The door have problems closing and daylight shows through. Thank you for consideration.Business response
09/13/2022
We did not respond to BBB because we had been in constant contact with the customer, and had been to their property several times, and were never not in communication with the customer, and all issues were resolved. We don't need a third party to intervene for us to hold up our end of the deal.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.