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Find a Location

Rains Repairs has 1 locations, listed below.

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    Business ProfileforRains Repairs

    Appliance Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    448 Thorn Creek Rd, Labadie, MO 63055
    BBB File Opened:
    10/5/2022

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    ******************************* of Rains Repairs came to my house to diagnose my refrigerator and told me I needed a new Defrost heat kit. He supposedly ordered the part and charged me $100 for the visit but said this would be applied to the total when the part came in and he finished the repair. He cashed the check and have never heard from him again. This appears to be a scam he has done multiple times and I would avoid ever doing business with him or this company.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rebecca H

    1 star

    06/13/2024

    We called Rains Repairs recently for an icemaker not making ice. He came out and we were told we needed a new ice maker which he had to order but said to pay him $100 now and the rest when he completed the repair. which we did. later that day he said that he had an icemaker in stock and could come back the same day to install it. He came by installed the ice maker and we paid him the remaining balance of $115. unfortunately the ice maker never made ice. I contacted **** Rains to let him know and he said it usually can take 24 hrs for it to start working. it had almost been that long already but we waited another day. Contacted him again and he said he would get back to us in a bit. He never got back to us and we texted him and called numerous times with no response. I checked with my bank and he had cashed both checks the same day of the repair. So we are out $215 for a "repair" that was never made. look on ****** at his reviews and you will see a lot of people that had the same issue. He also has 3 complaints at the BBB that are very similar to ours. DO NOT TRUST HIM!

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