Business ProfileforBlack & White Roofing

Re Shingles Replacement Job in July 2019 on *** ******** ****** ********** ** I am writing this letter to advise you that I am not happy with the job done by Black & White in 2019 and at the explanation by your staff as to why I am having problems today. I am not your enemy but your client who has high expectations for services rendered and paid for because of your veteran status. I have made numerous calls to your office to speak directly to you but to no avail - instead, I keep getting different project managers who contradict each other and who also put each other down, and terribly rude. Before the start of the job - I advised Black & White Project Manager, **** *****: 1. I wanted all rotten plywood replaced as my house is an old house built in the 1970's. **** advised he would have to charge me for the additional plywood to replace the rotten ones. I also informed **** that I helped the seller of the house put a second layer of shingles on when I bought it in 2004. 2. I wanted the two overhangs that would be built by my contractor over the front and back door to be covered with shingles. **** advised me that he would have to charge me extra for the shingles. I informed him that it would not be a problem. 3. I wanted the existing warp on the right/front side of roof to be fixed. **** advised: He would also take care of that problem. As planned - **** went ahead and worked on the roof after my contractor (**** *************) completed his portion of the work. **** also asked **** (70 years) if he would be willing to work for Black & White as the company would benefit from his expertise for quality control purposes. **** said no. The following day after Black & White put a new roof on my house - **** asked **** to give the project a grade letter and **** gave it a letter C grade with the following reasons given: 1. The shingles were not evenly cut on both sides of the roof. 2. The shingles were cut too short on the front and back of the roof and with time the shingles will contract and water from the rain, snow and ice will eventually run into the roof. 3. The front right side of the roof near gutter had a bulge and the shingles were not placed right. **** had his men fix the bulge but he did not charge me for the extra shingles that went on the overhang after receiving the above feedback from ****. Come summer 2021, the warp on the right/front side of the roof resurfaced. I called Black & White to speak to you but Black & White sent out a project manager (PM) to look at the problem. This PM who was professional and polite and he attributed the warp to an overhead attic. He also showed me a picture of a tree stain on the roof suggesting that a tree branch fell on my room and that could have caused the plywood to separate/sag. The tree branch theory did not hold water because I had ****** **** ******* trim and cut back the overhanging branches over my house probably in 2018. **** advised I had mold growing on my roof when he worked on my tree. The project manager gave me an estimate to fix my roof; $1,000. The invoice stated: Frame in sagging plywood from attic heating issues. Note: No tree branch falling on roof was mentioned in invoice. I advised my contractor of the above and wanted a second opinion. **** was extremely busy and he was unable to help me. I went up to the attic when the weather got cooler and took pictures. I noted: The warp occurred above the right side of attic window (My attic has two windows). Besides the window, the vents were not covered, the overhangs in the middle of the house provided a lot more ventilation so did the continuous ridge gap on top of the roof. There was enough ventilation in my attic for it not to cause any plywood to sag. I called Black & White on Jan. 21, 2022 - to talk to you (your office staff and I were talking back and forth between the 26th and the 28th) but I did not get you. But instead another project manager came on the phone and stated: The reason for the plywood to sag was because the structure of my house was off - I needed to get my structure fixed before calling them. I replied: if that was the case - I will be having warps all over my roof. Another project manager (****) called me back and stated: They were hired to change shingles and not work on the whole roof. I replied: Do it right or don't do it at all! Never put good shingles over rotten plywood. I advised for Mr. ****** ******** to return my calls. Black & White sent out two project managers on January 28, 2022. One was polite and the other was obnoxious and agitated. The agitated and obnoxious one (****) kept me occupied while the other guy went up and walked on my roof! **** told me: He could be charging me $200 for Black & White to keep coming out to my place. If I thought I was going to get Black & White to fix the problem, I needed to think again. Black & White was hired to change shingles and not change the decking on my room. (Note: The Black & White contract states in box #19: Replace All Rotten Boards at $45 per board); and lastly **** stated I didn't sign the warranty offered to me! The project manager who was calm said that a tree limb fell on my house and caused the plywood to buckle. I replied: If that was the case, there would be an indentation. He showed me a picture he took while I was in the house to show **** the sagging plywood. There was an indentation! There wasn't one in the picture that was taken by the project manager who came out in July 2021. I had an independent roofer come out to check the problem (warp and sagging plywood). His cost to fix the problem: $2,169.83. He was concerned for the water stains around the area of the sagging plywood and therefore his price covered the area around the sag. I went up the attic and took more pictures on February 19, 2022 and found another plywood board beginning to sag also with water stains around the area and water stains around the bathroom vent. The same roofer gave me another estimate for all three areas - $5,249.95. The bottom line: 1. The crew placed good shingles over rotten plywood. 2. They did not address the original warp. 3. They truly did a fast C-grade job on the only house I own. When I called you last summer I was hoping Black & White would rectify the problem, but after encountering your project managers, I do not want any of your men walking on my roof. I hope you would give me the funds to get the problems fixed. I have enclosed pictures.