Business ProfileforWagner Garage Doors

Called companies phone number listed on internet. Have used company previously for door installment at a previous house and urgent repair to new house garage door 2 years ago. At that time owner came out on a holiday, spent 2 hours fixing badly damged garage dooe and charged 450$. On 09/06/23, owner called for service on one door and maintenance on the main door. He asked for a 79$ deposit and credit card information was given. The spring on one smaller door was broken off and guide wire mangled. The service tech came at 11:15am and left at 12:10. When doing maintenace on main door, noted that spring mechanism was broken. He did not have that part. Said he would leave and come back later. During the first hour, he reatached the spring on the smaller door and hooked up guide wires to pulleys. He lubricarted the door. On the large door, he adjusted one roller that was coming off and lubricated the rest. He came back at 4 pm. He spent 15 minutes replacing this spring on the main door. He then charges 1000$ and gave a small discount for being a previous customer. When owner called he stated that the reason for this expense is that the spring cost for the main door was 700$ when it is listed on invoice for 100$. When I told him that the cost listed was 100$, he said that I will talk to my tech; he knows better not to put that on invoice. This is utter fraud and is dispicable. I mentioned that from 2 years ago work work was done by him on a badly loose and mangled door and more time was spent and the charge was 450$. He said he would give me a discount on a future door. I told them that we were needing new doors and we were looking at his website for a new door. He said, if you had mentioned that, I would not have told tech to change the spring that in his opinion cost 700$. Again, this is utter fraud, and this behaviour contiues with other customer as noted on your website of complaints.