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Find a Location

Timber Warriors has 1 locations, listed below.

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    Business ProfileforTimber Warriors

    Tree Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    301 Feise Commercial Dr, Lake Saint Louis, MO 63367-1813
    BBB File Opened:
    8/21/2014
    Years in Business:
    10
    Business Started:
    3/10/2014
    Business Started Locally:
    3/10/2014
    Business Incorporated:
    3/10/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. FJ Runyon, President/CEO
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    George M

    1 star

    08/10/2024

    Horrible company. One worker showed up about noon, waited for several hours till one more person showed up to help, that guy stood around, did nothing. Another helper showed up and also did nothing. The main worker then started setting everything up. The tree was finally removed around 5:30pm. The large branch was cut up into logs and they couldnt haul it away. They do the minimalist job and ridiculously over charge. I was never given an estimate. If Im responsible for whatever my insurance company doesnt pay, I should have the right to see an estimate of what Im looking at paying and if I want to proceed. This company doesnt do that. Charge for 3 workers when only 1 did the work, is ridiculous. The worker filling out the time of actual work needs to be more honest. Above all, when I communicate to the company that I dont have $4,000+, I received a voicemail that asked what payment installments Im wanting. I write an email back, stating the payments I can afford. They then write back and tell me they dont do installments! In this day in age, what company thinks people have this much money laying around and dont offer installments? Horrible customer service!

    Timber Warriors Response

    08/12/2024

    In our Work Authorization we outline to insured-homeowners, in this case **************, that we perform work at request of the insurance company and must do all work within the limitations of the policy; that any balance uncovered by the insurance company will be the insured-homeowners'responsibility, such as an insurance deductible which is due in full.
    In ****************** case, there was a deductible with this claim which is the dollar amount referenced to. 

    We are unable to offer payment plans for deductibles, as we are not the 'appointer,' if you will. 

    However, we can offer payment plans for any amount due that is not considered a deductible amount.

    Lastly, our records do not indicate that we received a request for an estimate. Also, our notes indicate that we did receive a high "Customer Satisfaction" score from ************** at the time work was completed, so it seems our services didn't cause discontent. But, given ****************** concerns, we can promptly bring this to the attention of the insurance company and assigned adjuster. 

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