ComplaintsforPro Outdoor

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had service with this company since 2012. I have a package for once a year and they take out of my account the services that they are going to give me. They take $289 approximately. This includes turn on and off and maintenance during the summer. The problem is that I can't reach them. The last time they were here was in April. I had a really high bill from the water company and they said there must be a leak. I called the company and they sent someone out in June but he said he didn't find anything. I asked for documentation of that visit and I still haven't received it. He thought it might be the meter. The water company came out and said that it was indeed a leak that was coming from my side--coming from my system. I contracted with a plumber, they dug up my yard which cost me $3000 and they found that it was my system and they showed me the part with a hole in it. I have tried calling them yesterday and I get a strange outgoing message.

  

  Business response

  08/04/2023

  Pro Irrigation has provided routine ala carte maintenance since fall 2013.

  Pro Irrigation has no warranty on the irrigation system nor installed the irrigation system for this property

  The exact age of the irrigation system is unknown, but based on typical life and time Pro has serviced it is near expiration.

  If plumbing challenges exist(ed) or irrigation challenges liability for repair would be born on the homeowner. No matter who repairs it.  In this case the homeowner retained a plumbing contractor to fix their plumbing needs and it sounds as if their reported problem was resolved. 

  We are excited to continue servicing the irrigation system but not in alignment to compensate for plumbing repair work that may have failed as we are merely an ala carte service provider performing service on the irrigation system of the property. 

  There is no record of an inbound call in the last 7 days.  Our phone number is ###-###-#### and promptly being answered during business hours.

  Glad to chat with homeowner directly but this type of a complaint is viewed as a point of reputational leverage in trying to get an unassociated claim paid by an entity that bears no liability.

  

  Business response

  08/07/2023

  We are always happy to stand behind our work if we are at fault.  Our phone system had a brief outage last week but we are here 8am -4:30pm M-F with numerous people answering the phones.

  From your account the system is not under any sort of warranty through Pro Irrigation and this complaint is the only inforamtion we have to go on.  I do see on the account we were out in June to test the system for leaks which was completed.  Your complaint does not indicate where the leak was found as there is a small portion of the system that is untestable leak wise with a pressure gauge.  If there was a leak present when we were onsite it is possible that it was missed but regardless this would have had to been repaired by someone(Pro or a Plumber) and we did not cause this leak by any work we have completed at your home.  We do not feel it is our responsibility to pay the $3,000 you paid to have this repaired but would be happy to help out with your water bill that would have increased due to this leak being possibly extended by Pro missing this leak when onsite in June.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Pro Irrigation came out on 19 Apr to prep system for use for the year. Was asked to adjust heads and controller due to new landscaping. Was requesting a 200-400 dollar controller and got billed for $900. Heads were not changed or adjusted as required/requested. Now they want more money to fix and incomplete job and are not doing so in a timely manner.

  

  Business response

  04/26/2023

  To be clear the controller in question was under $700 not $900.  You chose to add a Rain Sensor for another $200 increasing the cost to $900.  This includes the controller, all other needed materials, labor and the online programming and setup of this controller.  This work was approved cost wise by you prior to completing this work so not sure what we could have done better in this situation.  We have also provided an estimate for the further work needed casued by some work being done in your back yard damaging the system.  This was totally unrelated to the controller being upgraded.  After listenting to all communications you have had with our office we understand there are a couple heads needing follow up adjustments on.  We have this and the estimated damage work(approved by you) schedueld for 5/1/23(We have schedueld for a time when you are not out of town this time so you can fully understand what is taking place for full transperancy) which is only a week out when our schedule is booked into June currently.  We appreciate your business but do not feel that this situation deserves a bbb complaint and should be removed immediatly.

  Customer response

  04/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Irrigation company installed a sprinkler system next door. They dug in my yard (utility easement) to access the home side of the water meter. I walked out and asked the 3 employees if they plan on placing the shutoff valve on the neighbors yard and they assured me they would. I came home to find the shutoff valve 1.5’ into my property. I called the company and requested they move it to the correct yard and the supervisor (Nick Voss) emailed me that he has installed hundreds of these and has the right to install in any easement. I contacted Wentzville code enforcement and was connected with the City Water supervisor which agreed the shutoff is not allowed on any other property but the resident that requested the service. I’m asking that the BBB get involved and help me resolve this issue. I’m only asking that the company do the right thing and remove another homeowners sprinkler shutoff valve from my property and place in the correct property line. They are not a utility and do not have rights to place in another property line in a utility easement. Thank you for the time, **** ********* ************

  

  Business response

  12/07/2021

  As communicated via email to owner.  Professional Irrigation will move the valve and valve enclosure approximately 2' to be fully removed from owners property.  The work will take place weather permitting by 12/10/21.

  Customer response

  12/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My yard needs to be restored to original condition as well.
  
  Sincerely,
  
  **** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩