Customer ReviewsforAdvance Transmission

I took my car to this place even though it wasn't close to me because the reviews were so great. My 2012 ****** Altima was having transmission issues (losing power after driving on the highway at high speeds and slipping). They decided to rebuild my transmission for $4,000 and a 3 year warranty. The first warning sign that I should have taken my care somewhere else was that I was asked to text the place to remind him the day before my appointment. Then I had to follow up with the place every couple of days for updates while my transmission was being rebuilt because they never sent any updates and couldn't give me a day or estimated day it would be completed. They also don't accept credit card without charging a 4% fee. After the transmission was rebuilt, I needed to get my transmission flushed and he couldn't confirm that it could be done the same day I dropped it off because "the building could burn down or employees could call in sick." Throughout my 3-year warranty, I had to take the car back in 3 times for additional work on the transmission (which was slipping) and had to pay for towing each time or my warranty would have been voided. Who knows if my car was ever really fixed because I was too nervous to take it on long trips and before it was rebuilt by this company, I never had issues driving within the St. ***** area.Finally, I had them fix my rear brakes (recommended by them) at the same time they were fixing one of the many issues I was still having with the transmission and just weeks later a different company (one I have used and trusted for years) said my front brakes needed to be replaced. I am confused as to why they recommended the back and not the front when either both were bad or they "fixed" something that wasn't needed.All that being said, I find this company incredibly unreliable, unorganized, and not trustworthy. I would never recommend them to anyone.

I would like to acknowledge that I am glad to hear that the transmission is working well. I am a bit confused with some of your complaints that when the work was completed in 2019 and as far as not being able to offer you same day service is almost impossible. I don't know any auto shop that can offer you same day service. Using credit cards always comes with fees although we could negotiate a little less rate. Thank ************** of Advance Transmissions

Was told my car was fixed paid the bill. picked my car up on a Friday and two days later on a Sunday the car started doing the exact same thing it was doing before it was fixed. I text them to let them know and got no response, kinda wonder if they just reset the codes rather than fix the issue. Decided to write it off as a loss and buy a car.

I realized that when your car came in it had two separate codes - transmission and engine. Either code would have given you the same symptoms and we explained that we could try doing the less expensive repair first and there would be no guarantees that it would fix the transmission problem. Thank ************** of Advance Transmissions

Not sure why he is mentioning the engine the problem was the transmission which is why I brought it to him an alleged transmission repair shop. After talking to a mechanic at a dealership I was informed CVT transmissions cannot be repaired they can only be replaced.