ComplaintsforUltra Clean Car Wash
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Complaint Details
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Initial Complaint
04/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was not given an explanation about what I was purchasing and how it was a reoccurring payment. Once I realized what was going on, I spoke with ******* at the Ultra Clean Car Wash in Lee's Summit on ******* ****. ******* refused to refund any money for car washes that I never used, or even wanted. Very disappointed with how business is run here. I bought a car wash pass in July of 2023, and was told it was for 90 days and then expired. It did not expire and continued to charge my account $30 a month, until I checked and saw that $210 had been withdrawn from my account and no washes were provided to me past July of 2023.Initial Complaint
07/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Signed up for one month. Been charged monthly since February. Misleading information. Was not given all pertinent information. Just found out this money has been coming out of my account. I haven’t even used the service.Business response
08/10/2022
We are going to give her a full refund.
Sincerely,
Cable Dahmer Automotive Group
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.