ComplaintsforBoulder Legal Group, LLC
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Boulder legal group in 2016 for a 52 month agreement to settle 8 accounts. During this time, I extended the program length and increased my payment to them at their request. I had poor communication from the reps Each time I called I was given conflicting information. This destroyed me credit despite them saying it would take a 6 month dip, and they didn't save me a dime, it actually cost more. 1 account was said to have been agreed on, I did the recording and verification. 1 year later I called to get an update and found out it never actually happened. I had to increase my payments to them and they never paid the creditor. They had to completely renegotiate. And was told during that when the end was reached the remaining payments were up to me to make as I had reached the maximum time frame a person can be active in the program. Once I got to the end of the program I reached out to Boulder about the remaining 4.5 accounts and was told at this point I would have to re enroll or just sit on the accounts since the statute of limitations had passed for all but 1 of them. That 1 was the one I was told needed further payments back when I agreed to the terms. Now, however they stated it was completed I full. I called several times and talked to several unhelpful people who all had no idea what I was talking about. I decided to call the creditor myself and never got a response from them either. Fastfoward 9 months.... today my place of business was served with a wage garnishment order for 25% of my salary until this creditor was paid. I called the creditor repetidly until someone answered, only to be told that since I was with Boulder legal group they could not talk to me due to their power of attorney and that is why no one had called me back all these months. This creditor stated they had contacted bLG on several occasions about the payments that had stopped in an attempt to continue what was settled apron. Meanwhile I calling BLG to no AvailBusiness response
06/27/2022
We are still working with this complainant to resolve her issues.Initial Complaint
02/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I started with this debt consolidation firm in January 2017 and agreed to pay $1,400 per month for four years for them to resolve creditors I had. They did resolve some of the debts but did not attempt to resolve one (**** *****) and, unbeknownst to me, failed to make the final payment of $200 for another (the debt, ***** had been settled for $10,847.84) back in 2019. I completed my payment schedule in April 2021. In September 2021 Boulder Legal Group resettled the **** debt without my knowledge or consent for ANOTHER $10,847.84, meaning that I would have to pay the whole thing AGAIN. When learned of this in January 2022, I immediately contacted them and asked them why they hadn't attempted to settle the **** ***** debt at all, failed to make the final $200 payment to **** in 2019 and renegotiated the whole debt again without my permission or knowledge in 2021. They refused to answer. I called in three separate times. Each time, the customer service representative was either rude and hung up on me or told me they didn't know. On 27 January 2022, I sent them a registered letter inquiring about the above issues. To date they have not picked up the letter. I have been emailing them as well, but they refuse to provide any information in writing. So far, I've asked them over 30 times to send me a written response, but they keep telling me to call in and discuss it with a customer service representative. I have attached a copy of the certified letter I sent. Meanwhile, they sent me a new letter of settlement for over $35,000 without any explanation. They wanted me to give them over $26,900 by 3 February 2022. I attach these as well. As shown by my letter, I query why the amount was so high, particularly given that **** only had $200 left to pay and **** ***** was willing to settle for between $13,000-$17,000 in March 2020 (see attached email of 5 March 2020)Business response
02/09/2022
We are actively working towards resolving the complainant's issues.Customer response
02/10/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: They are NOT actively working to resolve my complaint. On the contrary, they have refused my certified letter, refused to answer my questions therein (I provided them and e-copy of the letter via email and via their secure site on multiple occasions) and have taken no action whatsoever to fix the mistakes they made on my account. Indeed, their response to this complaint was only one line that provided no information or plan to solve the various problems. They offered nothing. As such, it was clearly a stalling tactic.I attach an email exchange from 8 February that details the same.
Regards,
***** *****Business response
02/22/2022
The complainant's questions/issues have been addressed.Customer response
02/22/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because:While Boulder Legal sent me a letter purportedly addressing my queries, this letter was unsigned and undated (Even the post mark is from New York rather than Missouri). Thus it is not a legal document. The only reason I know it is from them is because it is on their letterhead. This is one reason I have rejected this response.
In addition, I have attached a copy of the aforementioned letter. As you can see, they have answered a number of questions but categorically denied "renegotiating" the **** debt. Per their own website, this claim is false (please see screenshots). Their own records conclusively show that the **** account was initially settled for an amount of $10,847.84 on 18 October 2018 and "adjusted" to $11,036.06 that same day. It further shows that multiple payments were made to settle this debt through 2018 and 2019, with the only remaining balance being $200.00, which Boulder Legal acknowledges in their letter. Yet, one screenshot clearly shows that on 20 September 2021 a SECOND offer of $10,847.84 was approved for this same account. Another screenshot of Boulder Legal's own records provided here shows that I have only ONE account outstanding. This account is listed by Boulder Legal Group as **** for $11,036.06.
Notably, there are NO OTHER ACCOUNTS where the debt hasn't already been settled (per Boulder Legal's own records).
Yet, the aforementioned letter from Boulder Legal Group claims there is another unsettled debt from ******** ******** ************** *** for the amount of $11,036.06.
They claim this despite there 1) being NO listing of this "******** ******** ************** ***" as a creditor on my account with them and 2) the amount purportedly owed them is IDENTICAL to that listed for **** ($11,036.06)
They are obviously lying about this additional creditor.
Regards,
***** *****Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 7/8/2016 I contracted with Boulder Legal Group to resolve personal debt. The contract was for 48 months and they would withdraw $487.00 per month from my checking account. In return, they would negotiate settlement amounts on my credit card accounts and they would all be paid in full within 48 months. They took their fees up from from my monthly deposits. After their fees were collected, they began to settle my debts. The process was slow but moving forward. At the end of 48 months, 6 of the 9 accounts were settled. The 3 that were not, had gotten judgements against me, even though Boulder was suppose to provide legal defense and didn't. So here I am on 1/21/2022, no change in status of the 3 unsettled accounts, have a low credit score, and can not get answers from Boulder. I full filled my end of the contract by making all 48 payments on time and they didn't settle my accounts in 48 months or less. If nothing else, please warn other consumers of this company's fraudulent practices.Business response
02/09/2022
We are working to communicate with this complainant.Customer response
02/10/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: Boulder legal group's idea of communicating is asking for more money from me. As previously stated, I paid the 48 consecutive payments that they asked for and in return they said they would settle my debts. to date, they have settled 6 of 9 accounts, I have gotten 3 judgements against me without once ounce of legal representation from Boulder. I believe that Boulder did not honor the commitment they made to me.
Regards,
****** **********Business response
02/16/2022
This matter is resolved.Customer response
03/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** **********Initial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In February 2017, I entered a debt settlement program with BLG (****** *** ***********). During the program, I paid $16,000+ in fees. BLG failed to act with due diligence and reasonable care regarding my account. Of 6 accounts, I settled 2 myself in part because BLG did not communicate at all with the creditor. The two accounts with the largest balances remained in the program as of May 2021 (the estimated end date proposed by BLG when I signed up). During the program, BLG did not consistently communicate with and/or respond to creditors or to me in a timely manner. I always spoke with someone new, unfamiliar with my account, who often provided conflicting or erroneous information. BLG did not monitor my portfolio, failed to prepare and submit necessary paperwork, causing 3 default judgements and other adverse actions. BLG did not fix the mistakes resulting from their lack of performance, requiring me to do it myself. Multiple attempts to address my issues have been unsuccessful.Business response
10/19/2021
This matter has been resolved to the complainant's satisfaction.Customer response
10/20/2021
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
09/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a complaint against Boulder Legal Group in Aug 2018 due to breach of contract on their part for not settling my debt accounts as agreed to in 2016 per their agreement. After my filing they did reach out to me several times and every time I returned the call or email I would hear nothing. This went on for a few months. Then they stopped calling and emailing and when I would still try to reach out I was told I would have to leave a message. No one ever reached back out. They even said they would settle my dispute but once I agreed they stopped communicating. Like putting a bandaid on the situation just to get me to be quiet and forget.Business response
10/04/2021
This matter has been resolved to the complainant's satisfaction.Initial Complaint
07/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have paid Boulder Legal approximately $11,900 in fees in order for them to settle debt accounts I had with three credit cards. The agreement I had with Boulder began in December 2016 and should have ended, with my accounts fully settled, in December 2020. I have called customer service repeatedly. I finally spoke to a supervisor who assured me that I would be receiving a refund from Boulder for, at the minimum, fees for services they were unable to provide in the four years I continued to pay them. That conversation happened in April. It is now July and I cannot get a supervisor on the phone, I have not received the minimal refund and I should, according to the contract, be able to receive a full refund for fees and services they did not provide.Business response
07/20/2021
This matter has been resolved.
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.