Customer ReviewsforPete and Mac's Pet Resorts

Prairie View location kept our dog in a cage every time we dropped him off for two years without telling us. He had zero socializing and would drink 1-2 liters of water when we got home. I asked them to please provide water. They said they did but it never changed. They never told my wife or me he would not be socialized or we would not have taken him there.

Before posting this, I have attempted to talk to local and corporate but no one has responded to me. My dog was at the LS location from 6/16 to 6/24. I checked on her mid-week and was told she was doing fine. When we picked her up on 6/24 she was lethargic and could barely get in the car. We got her home and she would not eat or drink. She also did not pee the rest of the day or overnight. The next morning, we got her into the vet. She was severely dehydrated and had to be hospitalized for 4 days. She had also lost 6 pounds. I called and talked to whoever was in charge (not the manager who was out). This person remembered my dog and acknowledged they missed some things. She told me her manager would call me; no one did. I emailed; no response. I received the same level of customer service from corporate. My concerns are many. Clearly, she was not doing fine. At some point during her stay, she was not eating or drinking water which means she was likely not peeing while there. Why does no one notice obvious health changes? I am also disappointed in the lack of communication. We have trusted them with our pets for years and I guess as long as your pet is healthy, your pet will likely be fine. My pet was not fine and her condition was overlooked. This is truly disappointing and we will not return.

I had boarded my dogs numerous times over the past 3 years at the *********** Location. I was happy w their services.Recently , unfortunately boarded at the Lenexa location and was told they are not qualified to monitor my dogs health.He has a chronic medical condition that requires regular oral medication and water. I have a vet statement stating he is stable and able to be boarded. That this was a a problem...is troubling as nothing about his situation has changed.***** rather arbitrary , and absurd.

I do not recommend **** and Mac's for grooming services. During my recent experience at the ******* location, the staff was unprofessional and inappropriate. They do not value their repeat customers.I had been taking my dog to ****************** in ******* for the last year because I was initially impressed with their deshed treatment and grooming service. When I recently called to re-schedule my dog's next appointment, I was notified that my dog is not allowed to get groomed there anymore. No one I spoke to on the phone that day could explain why and I was told the groomer on staff would not groom my dog anymore. I asked to speak to the manager. Two days later, **** called me and said that there were "issues" previously at check out, and my dog and I are "not a fit" for their business. This is incredibly disheartening and disappointing because I have never had any personal issues with my grooming services at **** and Mac's. There was one situation when I requested and paid for a deshed treatment, but my dog was still shedding hair immediately after. I brought this to the business and a manager's attention, and I was given a percentage off my next grooming service and credited back for the deshed treatment. In another situation, I inquired why my **** was more than the previous **** to understand the breakdown of the costs. When I politely asked for an explanation, the front desk could not answer the question. They deferred to the groomer, whom I had never met or spoken to, however, I gladly addressed my question to her. The groomer seemed irritated to have to explain the breakdown of costs, but I learned the higher **** this time around was for a teeth cleaning. In my experience at **** and Mac's, the groomer comes out to the front desk area to get the pet they are grooming and goes over what will be done during the appointment with the owner at the beginning of the appointment, and that did not happen during this grooming service. As a customer, it does not make me confident in the business when the staff can not provide a simple explanation of the grooming **** and perceives inquiries about services and bills as problematic. So, dont go to **** and Macs if you want to know exactly what you are paying for and expect to receive the services you're paying for.