ComplaintsforRCE - Lighting, Energy, Technology
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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
10-5-21. Received a quote for a little over $300 for an installation service. Was billed over $900. I paid it, to avoid legal trouble, and then asked why the bill was so much higher than the quote. Would not honor quote, despite never mentioning the increased cost throughout the process or prior to installation. Claims unforeseen circumstances, but wrong elaborate.Business response
02/01/2022
Here is what the customer Xev Reid failed to mention.
Upon arriving to install the quoted Tesla Charger, Xev Reid changed the entire scope of the project adding 3 hours and $500 of wire onto the job. The original quote was to place the EV Charger outlet at the panel, the change in scope moved the outlet to the other side of the garage. He watched the entire time as the job was completed.
He did originally pay for the job a few days late, then we had a back and forth emails explaining the pricing sheet that is used to determine any variables in a job. Not satisfied, he filed a complaint with the credit card company. After a through review, both of credit card company and his ruled against him and awarded us the full price of the installation.
You can do you part and not let these unfounded claims continue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.