ComplaintsforAdam's Toyota Lee's Summit

• Initial Complaint

  02/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told conflicting information from ****, who initially did my first claim then when getting there and dropping my car off, I was only told via phone call days later that certain things were not going to be fixed and they had already cut the mirror off of my car so instead of even returning it to me, that was on me to figure out what I was going to do with it. It was never returned, so I just had to leave that location and go to a different Toyota to get it fixed the communication was awful. Not to mention I was disrespected when I went into the office, I didn’t raise his voice at me and talk to me very disrespectful manner over money that I gave the first representative that they claim they couldn’t find our they don’t know what was going on so I just paid, so I just wanted investigated to figure out what all took place because if they double charge me then someone pocket money don’t know what was going on but I feel like maybe that’s why the gentleman had an attitude.

  

  Business response

  04/07/2023

  I am in receipt of your letter dated March 11, 2023, regarding ******* ********* complaint. In her letter she states that she spoke to **** regarding the repairs on her 2018 Camry. **** left employment at ***** ****** in August 2022. Therefore, we have no knowledge of any promises made to *** ******* by ****. Once *** *******'s vehicle was dropped at our facility, I spoke to her at  length regarding the repairs and her estimate. Upon investigation there were several damaged items on her vehicle that *** ******* wanted repaired but were not a part of the estimate that was approved by her insurance company. This too was discussed *** *******. We are in receipt of monies from both *** ******* and her insurance company. Should she want a copy of her estimate, repair invoice and receipts please have her contact the accounting office at ***** *******. Adams Toyota did not "double charge" her for any of these repairs.
  Regarding the mirror that was taken off her vehicle and not reinstalled, the mirror was hanging from the vehicle when the vehicle was driven to the dealership. This repair was not part of the estimate approve by her insurance company. The mirror was removed to prevent further damage to the vehicle. *** ******* will need to speak to her insurance company to place a claim for the replacement of the mirror.
  

• Initial Complaint

  01/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 29,2021 I took my 2007 toyota camry in for services(oil change) the vehicle was hesitated to start, I was informed by ******* that the catalytic converter and manifold needed to be changed, got the services completed went and picked up the car and it was still starting up rough called ******* and he told me bring the car back...brought it back and was told it was the alternator..I had just got the alternator tested and I know it was good, so I declined the service, so on 11/27 the same lights that was on before I had the services completed came back on....Called ******* informed him that was I getting the car towed in...Got a call was informed I had bad gas so they drained the gas tank and tested it ******* called me and told me and said they tested the gas and it was good but on the service order he stated it was bad gas...I talked to ***** who supposed to be the manager was supposed to research the issues and give me a call back..well it 1/292022 and I never heard back from them....Also when they drain my tank they charged me for gas but didnt even put gas in my vehicle..The sad part is my car is driving like it need a catalytic converter but Im supposed to have a new one in....will be taking the vehicle in for a third party to verify that the work was completed....this service dept is a joke smh

  

  Business response

  02/03/2022

  2007 Toyota Camry Vin# ***************** with mileage of 261,761 was brought to dealer on 5-29-21 for a concern of a check engine light on, vehicle computer had DTC code P0420 which indicates a catalytic convertor malfunction, dealer recommended replacement, customer authorized work and repairs were completed.

  
  The vehicle was next brought to dealer on 10-30-21 with a mileage of 269,476 for a concern of hesitation when starting, there was no check engine light illuminated at this time, there were no DTC codes stored in system and dealer was unable to duplicate the customers complaint, dealer did make note that the alternator was noisy (bearing failure) and should be replaced soon to prevent possible breakdown. Dealer did not charge customer for this visit.

  
  The last time the vehicle was brought to dealer was on 11-27-21 with a mileage of 270,835 for a concern of the check engine light on, scanned and found multiple diagnostic trouble codes stored, leancodes P0171, P0174, misfire codes P0300, P0301,P0302, performed multiple tests to diagnose concern, fuel sample found to be of poor fuel quality which can cause issues that were present, removed fuel and replaced with good fuel, all codes were resolved after this with exception of an indicator of a possible mass air flow meter malfunction. The customer declined further diagnosis at this time and vehicle has not returned.

  In conclusion the catalytic convertor was replaced in May of 2021 and there has been no indication since that time of any problem with that component or repair so there will be no refund considered.
  
  Thank you,
  ***** *******
  Service Manager

• Initial Complaint

  12/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had are oil changed Nov 9th at Adams and they forgot to tighten the oil plug and all the oil ran out and it blow the engine a couple of days latter. We called Adams and complained and they towed the car to Adams to take a look at it. They called Nov 15th to informed us that the engine was blowen. They said that they were ordering a new engine and it would be a couple of day before they could get. Then they called the 22 to inform us that the car was ready. When we picked up the car on the 24 we were informed that intact they had put a used engine. We were also told that the used engine had 20000 less miles than the one that was replaced which it didn't . I feel that I should be refunded for the price of the oil change because of the inconvenience. I don't appreciate being lied to.

  

  Business response

  12/07/2021

  We apologize greatly for the trouble Ms. ******** has gone through.  In addition, we apologize for any miscommunication.  In conversation with Ms.******** it was discussed that a used engine with fewer miles on it would be installed.  The used engine we installed did have fewer miles.  We have reimbursed Ms. ******** for her oil change and hope to earn her business in the future.

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