Complaints

This profile includes complaints for Mantis Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mantis Pest Solutions has 2 locations, listed below.

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  Mantis Pest Solutions

  810A NW Main St Lees Summit, MO 64086-9311

• 

  Mantis Pest Solutions

  7300 W 110th St Ste 768 Overland Park, KS 66210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mantis sent two high pressure sales people to my door. They told me they would treat inside and out of the two buildings on my property plus the grounds. I did not want to commit to anything. They assured they would come out and treat everything and then evaluate. They assured me there was no contract but an “acknowledgement “ of the first appointment by checking a box on their IPhone. I was provided no documents at that encounter.
  
  They treated and I paid. Then they just started showing up and treating only outside , I wasn’t even home. They billed my credit card multi times, and I told them that was not what I was sold or agreed too. I refused to pay more than the $100’s I paid so I cancelled the charge on my credit card. They turned me in for collections.
  
  If anyone has had a similar experience please call me . I plan to get all my money back plus damages for improper credit reporting and my attorney fees.

  Business Response

  Date: 11/21/2022

  These claims are inherently false. Customer paid with a check each and every time, and even called for and received free interior service, as is promised on our customer agreements, a month after their September 2021 service. Pricing and chemical usage from the service reports are consistent with serving essentially two large houses. 
  Our email tracking shows that both Service Notification emails and Invoice emails had been opened, some multiple times, despite customer texts claiming that we show up unannounced.
  Customer account was current prior to March 2022 service, and customer even responded to text notification by asking for a certain day, then never paid for that appointment.
  
  
  

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gives false advertisement and false explanation of their plan. I was approached by one of their door to door salesmen who did not explain to me that I would be charged a monthly fee or cancellation fee for quarterly service. I had told him I would pay in cash for a one time service, which I did. They were also very inappropriate in the way they spoke with me, I was uncomfortable which is another reason I did not want to do business with them. I then got billed twice, one of which I never received service for. When I called to explain what happened and what the salesman had told me and how I paid him, they were extremely rude and derogatory. I tried to get ahold of the manager or owner multiple times to discuss the matter but never heard back. I have read their reviews after the fact and this appears to be an on going trend where the advertise one thing, get people to sign up and then actually bill them for things that were never explained. Unfortunately I feel scammed after this incident and taken advantage of. I am seeking that they clear the billed charges of $235 and they need to be reviewed for lack of ethical communication, derogatory and hate speech towards customers should not be tolerated.

  Business Response

  Date: 10/13/2022

  Possibly valid complaint for verbal communications not having taken place, even though it's the customer's responsibility to read contracts to which they give consent and that clearly state in several areas they will be on a monthly billing cycle.  Even though the customer has had over a year to make the claims that they did in this complaint, they have only done so because we finally turned them over to collections. We will go ahead and clear the balance that we are owed.