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Customer ReviewsforIntegrity Roofing, Siding, Gutters, & Windows
59 Customer Reviews
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Review from Tucker W
5 stars06/29/2024
I recently had the pleasure of working with Neal Wilson from Integrity Roofing, Siding, and Windows, and I can't speak highly enough about the exceptional service I received. From start to finish, Neal demonstrated an unparalleled level of professionalism, expertise, and dedication to ensuring that my home improvement project was executed flawlessly. From our initial consultation, Neal was incredibly knowledgeable and took the time to thoroughly understand my needs and preferences. He provided insightful recommendations and patiently answered all my questions, ensuring that I felt confident and informed every step of the way. His attention to detail and commitment to quality were evident from the very beginning. The installation process was seamless and efficient, thanks to Neal's meticulous planning and coordination. The team at Integrity Roofing, Siding, and Windows arrived on time, worked diligently, and left my property spotless each day. The craftsmanship and quality of their work exceeded my expectations, and it's clear that Neal and his team take immense pride in what they do. What truly sets Neal apart is his genuine care for his clients. He went above and beyond to ensure that I was completely satisfied with the results, regularly checking in and addressing any concerns promptly and professionally. His commitment to customer satisfaction is truly commendable and rare in today's industry. In summary, Neal Wilson and Integrity Roofing, Siding, and Windows have earned my highest recommendation. If you're looking for a reliable, skilled, and customer-focused professional for your roofing, siding, or window needs, look no further than Neal and his team. They have transformed my home and provided an exceptional experience that I will be grateful for years to come. Thank you, Neal, for your outstanding service and dedication!Integrity Roofing, Siding, Gutters, & Windows Response
07/05/2024
WOW! What an amazing review!!! Thank you so much for taking the time to highlight your experience with us! We'd like to especially thank you, for sharing your experience with Neal. We are beyond blessed to have Neal on our team and will be sure to share your accolades with him. We are grateful to hear he took his time to understand your needs and took great care of you every step of the way. We couldn't do it without our amazing team. We love your results and are thrilled that you are happy with them too! Take care and let us know if you need anything.Review from Robert C
5 stars05/31/2024
Good quality and if there was an install issue they were on top of it. Initially there were real issues with communication internally. I complained, they absolutely took care of it. 5 stars for taking the complaint seriously and doing everything possible to fix the situation. We love the windows and doorsIntegrity Roofing, Siding, Gutters, & Windows Response
06/04/2024
Thank you so much for taking the time to share your experience. We are especially appreciative that you let our team know there were issues with the communication you were receiving - it's feedback like that, that helps us to improve. We appreciate you very much! We are also thrilled our team came through and that you love your beautiful new windows and doors! Thanks again!Review from Bora L
5 stars01/24/2024
Excellent product and service. The process was very smooth and great communication throughout. Would highly recommend Integrity for anyone looking for roofing, siding, windows or gutters.Integrity Roofing, Siding, Gutters, & Windows Response
01/25/2024
Thank you for the stars and your kind words!Review from Tom H
5 stars12/01/2023
In Dec. 2017 we contracted with Integrity for a complete roof tear-off to be replaced with an Owens Corning system and lucky us we purchased the Platinum extended warranty. Fast forward to Sept. 2023. We noticed an anomaly in the roof at the ridge. I called the Warrensburg office and spoke with Ruth. She took the information, facilitated receiving texted photos, and promised to get back with me. Ruth did as promised! Integrity initiated negotiations with Owens Corning and kept me updated with an overview of the process. I need to mention here that Ruth very professionally dealt with my snarky comments regarding Owens Corning and their requirements to honor the warranty. Bottom line, Integrity came through big time. They installed a tarp to minimize interior water damage and made all repairs in a timely fashion. I would be remiss if I didn't mention the other main players in this process: Kayla assumed responsibility of keeping us informed of details as the process moved forward: Fernando and Sergio met with my husband (again as promised) to discuss and schedule the repairs. My definition if integrity is doing the right thing even when no one is looking. Integrity Roofing exceeded our expectations. Our thanks to each of you (and your crew) for a job well done.Integrity Roofing, Siding, Gutters, & Windows Response
12/04/2023
Wow, thank you for such a wonderful review! We say this all of the time, but we couldn't do it without our amazing team of caring individuals. Thank you for highlighting each of them in your review - we will be sure to pass on your kind words to them. The Owens Corning Platinum Preferred warranty offers unbeatable protection, and we are thrilled you are being taken care of.Review from Richard H
5 stars11/14/2023
We had Integrity Roofing replace the gutters on our home. Neil, Mark, Ruth and the crew were amazing. They worked their schedule around our house painting project. The new gutters look awesome. They were very quick, got it done in less then 8 hours. We highly recommend them for any future projects.Review from Bill F
3 stars11/07/2023
They are a good company but it takes forever to get your order in. When we got our quote from our salesperson, we paid them the 50% cash payment they required up front but it was about 3 weeks when someone finally showed up at our door to do a 2nd measure. They can't place the order until someone does a 2nd measure. It just took way too long. And the storm door we ordered, we were told by our salesperson that it'd be able to slide down to convert to a screen door. When we got it, it absolutely doesn't do that. It's not what we wanted at all. Integrity offered us $100 off, which never happened, and made a cheap screen for the bottom half of our storm door. But we have to remove the glass before we can install the screen. Overall, the quality of their storm doors, windows and patio doors are about what you'd get at most big box stores, just more expensive. If you order from Integrity, make 1000% certain the people who order are giving you what you want, be prepared to spend a bit more and wait a little longer.Integrity Roofing, Siding, Gutters, & Windows Response
11/21/2023
Thank you so much for your feedback about your experience with us, as this helps us to grow and improve our services - we appreciate you! It is very important to us that our customers know what to expect during their project and it sounds like we fell short during yours. Our goal is to set proper expectations regarding timeframes, and it sounds like we missed this step with you, and we apologize for that. There also seems to be more confusion surrounding your patio door, when our Project Consultant offered the $100, he understood you to say that you preferred the screen instead – but we will get that check out to right away. Please rest assured, that your sliding glass door, window, and storm door are not only high-quality but also reliable. For instance, your patio door has a welded frame, plus it has a patented U-shape design (for the seal) that virtually eliminates seal failures, and it has a wheel sliding system which ensures smooth and quiet operation for years to come. Please reach out to us if you need anything!Review from Gregory B
5 stars09/05/2023
Integrity in ***********, ** made my insurance claim for my roof shutters and siding super easy and pain-free. Every I worked with including ************************** and **** made it an extremely pleasant experience. I would 100% recommend using this company to everyone.Review from Catherine M
5 stars08/02/2023
Integrity did an amazing job on our recent windows and siding project. They were extremely helpful and professional throughout the entire process. **** helped ** get the ball rolling by assisting us with selecting the best windows and siding to meet our desired outcome of a more energy efficient beautiful home. **** and crew made sure accurate measurements were done for the windows replacement portion of the project. Integrity staff ensured all required materials were ordered and that we were kept apprised appropriately of the arrival of those materials. Our crew was incredible and worked so hard to make sure everything was installed correctly and to make our home beautiful again. When weather during the week delayed our project, our awesome crew worked through the weekend to keep our project on track. This was so uplifting because we were looking forward to seeing the completed project and to getting back to normal routines in our lives. Integrity gave us a clear quote with no hidden charges. They communicated with us each step of the way to make sure we understood how things were going. Managing expectations is such a huge part of customer service and their communications helped us to know exactly what was happening during each phase of the process. Thanks for making our home beautiful again.Review from Mark S
5 stars07/20/2023
Very professional team from start to finish. ******* looks amazing.Review from Gordon B
5 stars07/18/2023
I had a new roof and gutters installed by integrity. They gave me the lowest quote by thousands of dollars. The Integrity team kept me informed each step of the way. The roofers work very hard and the roof looks great. I inspected the roof the next day and their work was amazing. I had the gutters replaced a week later. The crew that replaced the gutters did an amazing job also. I will definitely recommend integrity to everyone that I know that needs a new roof or gutters.
Customer Review Rating
Average of 59 Customer Reviews
Contact Information
241 NW Commerce Ct
Lees Summit, MO 64086-5887
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