Business ProfileforMetro Heating and A/C

Here is our story so you can decide for yourself. On 6/23, When our Echobee indicated a call for cold wasn’t cooling the house I notice cold air coming out of the outside unit. My wife created a request for service through American Homeshield (AH). AH notified Metro Heating and AC (Metro) who serviced our outside unit on 6/24. Ensuring they knew everything that happened with the unit I notified the tech I had moved the AC 1/8 to 1/4 of an inch in order to level the unit with blocks to better ensure it was stabilized after they serviced it. The tech completed a pressure test and said that it was likely the evaporator coil. I asked if this had to do with movement of the unit, line set issues, or any exterior component. He mentioned that it was likely just from coil overuse and probably NORMAL WEAR and TEAR. He mentioned replacing the system over just the coil. When asked how much all of this would cost..he indicated approximately $2000 with about $500 being our cost, but..AHS may cover that as well. He quickly looked at the exterior of the furnace/AC, never looking at the coil or mentioning the line set and left. Then began the horrendous communication process everyone mentions where they never answer phones and only use a texting system. After a day we received a message from Metro stating that they summited the information to AHS and to let them know any response we receive without accepting anything. The gist of the message was for full system replacement…rather than just a coil replacement. After a few days of nothing we contact AHS to find out our claim was denied because Metro indicated our having moved the exterior unit was the likely cause for the issue, and it was NOT NORMAL WEAR and TEAR. So..thanks for that. My recommendation is to contact One Hour Heating & AC They even gave me 20% off for being a combat veteran. BTW..we were told by One Hour that the line set was perfect and the system had many years left