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ComplaintsforNight Galaxy
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
placed order with this company, found out the wrong item was listed, it would not work for my purposes, tried to contact them by phone for a week, then per their chat on their website, and by email to let them know this was the wrong item, and at this point item still not shipped after three weeks, then the following week got email from them that item shipped, and that if I didn't want this I could refuse item when it arrived in which I did on the 14th of last month, still no refund as of yet, and I sent them an email a couple of week ago asking about my refund got reply back that they would look into itInitial Complaint
12/14/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
placed an order on 12/08/2021, item has not been shipped made several attempts to contact them with no response. requested to cancel order on 12/13/2021 no response. at this point all I want is a refund. they will not answer there phone the price I paid was $101.08Business response
12/14/2021
As per customer's request the order has been cancelled on Saturday, December 11th. Customer was never charged for the transaction. This information has been related to him via email on numerous occasions.Customer response
12/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.