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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
May 5, 2021 **** Worthy came to see project for a fireplace remodel. **** said he would complete the project in 6 to 8 weeks. **** emailed us his estimate# **** $2965.00 for the project on May 13, 2021. Called **** May 13, 2021 and to accept his estimate. **** told us he could not schedule the project until he had received a deposit of $1000.00. I mailed him check #**** for the $1000.00 as he required. Check cleared bank May 21, 2021. **** stopped answering texts or phone calls/ messages. July 23, 2021 using a neighbors phone we called **** answered the call. **** said he had been too busy. He said he could not do the job till next year. I told him we did not want to wait that long. **** apologized and said he would send our $1000.00 deposit back so we could hire someone else. As of 9/15/21 he still has not returned our $1000.00. All we want is our money back. BBB has Worthy Homes, LLC as A+ rating. We have always trusted BBB, we are in our 70's how many others are victims.Business response
10/01/2021
I have refunded the deposit.Customer response
10/04/2021
Complaint: ********
I am rejecting this response because:
I did get the deposit back from the businesshowever they did not return the deposit on their
own we contacted the Missouri Attorney
office They called the business and told them to
immediately return our deposit Business drove the
check right after the call The Attorney General’s
office called us to make sure we got the check
and had made sure we had cashed it
Attorney General office is going to watch this
company closely Felt BBB should know this and
not give them a A+ Rating
Thank you
****** ********
Sincerely,
****** ********
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Contact Information
4380 Tunnel Dam Rd
Macks Creek, MO 65786-7165
Business hours
Today,Closed
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.