ComplaintsforCommunity Property Management

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We've lived at **** ******* **** ** for about 2 years. During this times I have questioned how the association fees are divided to care for the condominium property. On 2/23/22 we had another ice storm in Missouri, to which I thought maintenance would salt the parking lots so it's residents can safely enter and leave. On 2/25/22 around 1 am I returned home and the parking lot was so thickly covered in ice my car couldn't even enter the parking lot. No one from the property did anything to treat the parking lot. I almost wrecked my car. Inevitably I had to park off site and walk home. This is not the first time this has occurred at this property. Association fees get paid by the residents to help with maintenance not to mention the random large fees they hit you with too claiming its for maintenance but never do they explain why or a break down of what it's going to. This is a business that clearly and knowingly letting stuff like this occur. There is also a carpenter bee infestation around the whole facility dmaging property left and right. Many tenants can't use their stairs either because of the damage that they caused and haven't fixed in the 2 years we've been there. Though they can fix they seem to be able to care for the playground. As a condominium business and owner of this property their maintenance is extremely horrible and creates safety issues for all who reside here. I have photos of the entrance to the property on 2/25 as well. This needs to be addressed because collecting fees and not using it to fix safety issues and not telling people what they are doing is bad business

  

  Business response

  03/22/2022

  Dear Sir,

   

  Mystic Village Condominium (MVC) and Community Property Management (CPM) are very transparent regarding community expenses through providing all MVC owners a monthly financial report via the web portal.  You are welcome to call CPM at ************ if you need assistance with logging in.

   

  CPM has managed MVC for a little over a year.  When we first began there was a long list of maintenance issues that were deferred and with certain owners being delinquent it has only added to the struggle to replace decks, repair exteriors, etc.  The repairs on the playground reduced the risk of a child getting hurt and thus minimizing the overall liability exposure for you and your neighbors. 

   

  I will forward your statement to the MVC Board so that they can compare the topics that are on the top of your list to theirs and that of other owners so that they can prioritize based on urgency, liability, and as quickly as community funds will allow.

   

  ***
   

• Initial Complaint

  12/31/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  All of the members in my section were ordered to pay a special assessment for 33,507.48 repair bill by four different contractors. This complaint is due to the lack of transparency by CPM when I formally requested a detailed invoice to review the processes taken to obtain these services. It appears that CPM is hiding their procedural mistakes behind a blanket "Maintenance" problem. The bylaws clearly state that the tenants are responsible for the interior of the unit and the tenants are responsible to insure from damage. Getting itemized receipts for the work from ***** *********** totaling a sum of 19,346.30 would show that the people of section 3 are paying for two bathroom remodels that should have been covered by the tenants insurance policy instead of a special assessment. I wanted to review the three bids required by our governing documents before the contractors proceeded with work. They may have changed this requirement post but not prior to the repairs made. I wanted to review that insurance claims were indeed filed by the tenants affected for the interior damage to facilities. It is believed that no claims were filed by the tenants and the interior of the units were not bid on three contractors as well per the governing documents. CPM has been under much scrutiny with their lack of transparency. The most they have provided is a total sum of costs and vague descriptions by different contractors and it appears they just threw our money at this problem without doing their do diligence. If we could review the detailed invoices I believe CPM would be at fault for not complying with our community bylaws and standards expected from a company that is hired to manage these situations in a concise and professional manner. The fact that three bids were not confirmed for the damage to the drain and remodel of two units cost almost 100 families $356.47 each in a time when we have all been feeling financial burden. Thank you for you attention to this matter

  

  Business response

  02/18/2022

  The Parc Lorraine Condominium has the responsibility to care for the Common Elements of their community.  In the case of Mr. ****, a building had a broken sewer line that was flooding a first-floor unit.  This was not an insured loss and it was deemed by the Association's legal counsel that the cost of the repairs were that of Mr. ****'s unit's Section III even though the damages did not affect his unit.  As directed by the Governing Documents the Board assessed the owners within Section III the cost of the repairs based on their percentage of ownership. 

  By their authority, the Association Board approved all bids and invoices for the repairs to the sewer line and sent a listing of categorized expenses.  If Mr. **** wishes to see a greater detail of expenses such as invoices and Board approved contracts he will have to make his request with the Board in writing via US Mail or email at ******************************.  He should also be reminded that there could be costs related to the time that it takes to gather and make the files available to him.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a tree fall on our home last week. We have asked them to trim this tree 2 years ago. It was diseased. We have emails trying to get them to trim it. They have given us 3 different dates that they would come and take care of it. They are refusing to talk to us.

  

  Business response

  10/06/2021

  Dear Sir,

  
  I apologize for not responding earlier, I was not aware that you also made a complaint with the BBB. 

  
  At the time you posted this complaint in social media I was unable to find you in our database and promptly responded if you would contact me I would see how I could assist you.  You did not contact me for assistance.

  
  I learned later that day from the CPM manager (that was on site at 7:00 a.m. that morning managing the removal of the tree limb) that it was on your condominium residence's roof that was damaged. 

  
  In my research I found your request to have the tree removed was received by CPM on 4/26/21.  Your request was forwarded to the Associations Landscaping vendor that same day to get a professional assessment of what was needed and the cost.  Within three weeks the Board received and approved the Landscaping Company's recommendation to trim limbs that were over your building/home.  The approved proposal then entered the Landscaping Company's queue of projects.  Unfortunately the tree trimming was scheduled about a week after the limb fell on 8/12/21.

  
  The roof was tarped by your restoration company on 8/13/21 and re-tarped by the Associations Roofer the same day because the vents were covered with the first tarping of the roof.  Within about three-weeks the roof repairs were made.  Given the nature of the current workforce shortages and that water was not getting in to your home; I am sorry that you do not see this as a timely response.  This was an unfortunate occurrence that not even the Landscaping company could have anticipated.
  

  I understand that you have discovered some broken trusses since the repairs were made to the roof.  We will share your findings from your inspection with the Board.
  

  *** ******, VP of Operations, CPM

  ************
  ***@cpmgateway.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩