ComplaintsforWoody's Express Topsoil & Trucking
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7-22-2024 at approximately 0945 hours, my family and I were traveling southbound on Hwy 65 near *************, when a white and black Kenworth Dump truck marked with 03 on the front and ******* Express on the truck bed was in front of us. The truck was throwing rocks and chucks of black debris all over the road from its tires that were striking my vehicle. I attempted to stay far enough back to prevent from being hit until a chunk hit my windshield cracking it. We contacted the company, speaking with whom I believe is the owner. I told him what happened, and he asked for me to get an estimate done on my windshield to have it fixed. He also stated that his trucks were in that area chip and sealing a road and that they were using the trucks to drive on the chips to compact them in. Once we got to our destination, I assessed the damages to my vehicle where I realized there was an excessive amount of rock chips covering my hood, roof, windshield, and bumper. I contacted the company again and explained everything. He became argumentative stating that they were only hauling 5/16 rock and that he couldn't believe it would have caused so much damage. I sent him pictures and he responded to get an estimate on the damages. I got estimates done on 7-22-24 and sent them to him on 7-23-24. He texted back stating he was driving and would look later. 7-26-24 I reached back out to see what he wanted to do, he replied "I'm definitely not paying either of them crazy estimates. I'll pay for windshield. I been doing this 23 years and never had a truck hauling chips do that kind of damage. There's not a car on the road that don't have sum rock chips. I can blow them pics up and see rust spots on sum the chip spots you got marked out. On 7-28-24, I filed a report through Missouri State Highway Patrol Troop D. 7-29-24 after Highway Patrol contacted them, ******* asked me to take the vehicle to ****'s Body Shop for an estimate.Business response
08/15/2024
I will be repainting his vehicle, it will be taken care of.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.