Business ProfileforEasy Day Cleaning

I spoke with the owner, ******, and exchanged text messages regarding hiring her to have my home deep cleaned sometime the week of Nov 6,2023. We agreed on a price of $250.00. Per text message on 11/17/23, I agreed to hire her/her company. She text messaged me on Mon 11/20/23 and said her girls would be out the following day at 12:00 noon. Her two girls were here at the same time my husband, son and myself were home working on other projects. I did check a couple of areas the girls had cleaned and had them re-do some things. That evening after they left, I was able to fully inspect the cleaning that was done and several things were either very poorly done or not done at all. I specified they were to remove all the glass globes off all of my light fixtures, do a thorough job dusting and clean all the window sills. These things were not done. I took pictures to show the owner so she could see what I was referring to when I called her. Since I was having a houseful of people over for Thanksgiving, I ended up cleaning up what they missed and waited until the following business day after the holiday to call ****** (Mon 11/27/23). ****** offered to refund $150.00 of the cleaning fee and I accepted. She asked for my Venmo info so she could send me the refund that evening. I sent my Venmo info right away. She did not respond, so I sent a text asking if she got my Venmo info. There was no response. I waited a week to hear from her but didn't, so I sent 2 more texts, then attempted to call 3 times over the next 2 days. She never answered so I left messages on voicemail. She did not respond. I called her, using a different phone, on 12/7/23 and she answered. She stated her family had covid and she would call be back in the next 3 days to discuss this. Again, she did not call. I sent her a final text on 12/12/23 stating if she did not Venmo me the refund she offered, I would be forced to file a complaint with the BBB. She never responded, thus I am filing this complaint.