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Complaint Details
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Initial Complaint
05/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Old style Body shop repaired front bumper Buick SUV.The molding came back to different colors on the front of Bumper Old Style body shop used two different colors chrome and brass color. Did not match the original color chrome. The Old StyleBody Shop did not inspect the car before returning Buick SUV to me. I live in ******************* so I would have to get a rental car which I don't have insurance to drive back to Old Style Body Shop for additional repair. Seeking refund of $200.00 parts and labor due to Old Style Body shop error. I want to repair the car In ********** ******** closer to home. *********************** ************
Business response
06/07/2024
Even though this car hasn't been here since last October and have not been made aware of this issue prior to this we will send the customer the $200 requested. Although we warranty our work we usually need to see the vehicle so that we can fix any issues. We are doing this in good faith since she did not bring the car back to us to look at and resolve and we are having to take the customer's word for it.Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Someone hit the back of our truck the end of June. We took it there to get an estimate. The insurance provided a check to us. We turned the check over to the business. We just got the truck back from the business, in October. He agreed that it shouldn't have taken this long. The check was for $6000.00. They did not use new parts. The back ends the two sides don't match. We didn't know to specify new parts. This is a luxury vehicle. The paint job was bad and there is paint on the windows. The inside was dirty. The step in has spray over. We spoke to the business owner about this and he is willing to fix it. We never received a list of the parts that were used on the car.Business response
10/25/2021
In response to the used parts used for the repair of their vehicle, we used the parts specified in their insurance estimate (AAA Insurance). We always go by the insurance estimates unless the owner tells us that they are want something different and will pay for it out of their own pocket rather than the insurance company paying for it. The parts used were on the insurance estimate that was provided to us and the customer received a paid copy of the estimate when they picked up the vehicle and they should have also received a copy of estimate directly from the insurance company with the details when they received the check.
We told the owner that we were willing to clean up any overspray and fix anything that she wasn’t happy with.
Old Style Body Shop
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.