Business ProfileforAutoProtect USA, LLC
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with AutoProtect USA. BBB has received a pattern of consumer complaints alleging misleading advertising, failure to cover needed repairs, failure to remove consumers from mailing and no-call lists, high pressure sales tactics, failure to cancel contracts, failure to provide refunds and poor customer service.
On April 19, 2023, BBB sent a letter to AutoProtect USA. The company did not respond.
Additional business information
In September 2021, Better Business Bureau questioned AutoProtect USA's marketing email which stated:
“CALL BEFORE: September 29, 2021”
“Our records indicate that you have not contacted us regarding the vehicle service contract on your vehicle.”
“You are receiving this notice because your factory warranty has expired or may be about to expire.”
“By neglecting to activate your coverage you will be at risk of being financially liable for any and all repairs after your factory warranty expires. However, you still may have time left to activate coverage on your vehicle before it’s too late.”
“This may be our only attempt to contact you about activating your Vehicle Service Contract.”
According to BBB Code of Advertising, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact. In addition, according to the Missouri state statute 15 CSR 60-7.020 (1): “A seller shall not make a representation or statement of fact in an advertisement that is false or has the capacity to mislead prospective purchasers.”
BBB requested the business substantiate, modify or discontinue the claims made in its advertising. The company did not respond to BBB’s request.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 13724 Riverport Dr Ste 500, Maryland Hts, MO 63043
- BBB File Opened:
- 7/2/2021
- Years in Business:
- 3
- Business Started:
- 7/2/2021
- Business Management
- Gary Makert, Manager of Quality Assurance
- Contact Information
Principal
- Gary Makert, Manager of Quality Assurance
Customer Contact
- Gary Makert, Manager of Quality Assurance
Customer Complaints
236 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
375 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Wondwossen M
08/06/2024
AutoProtect USA, LLC Response
08/22/2024
Thank you for bringing your concerns to our attention. We apologize for any inconvenience.
We understand that the claim process, which is a crucial part of our service, did not meet your expectations. Please note that while Auto Protect USA sells policies and provides information for policy administrators, the actual claim process is managed by MotoAssure Administration.
For further resolution of your claim, we recommend contacting MotoAssure directly. They handle claims and oversee their customer service department. The adjuster from MotoAssure communicated with your repair technicians, and it was MotoAssure, not Auto Protect USA, that denied the claim for continued use.
To address your review, I have escalated your refund request to upper management to expedite the process as quickly as possible. Additionally, we have informed MotoAssure about the issues you are facing.
For updates on your refund or if you have any additional concerns or questions, please feel free to contact us at *******************************************.
Best regards.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.