ComplaintsforRemarkable Systems Inc

• Initial Complaint

  06/13/2023

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  I purchased the Remarkable 2 from the vendor Remarkable. I activated it and it was not showing a subscription. I created an account. A year later realized I was being charged 2x a month for subscription but I would log onto my account and it would show only 1 subscription. Come to find out they have been charging the card based on my original email address plus the second account I signed up. This is all for the same device. Also, the email the original order was attached to does not show a subscription and has no way to cancel. Their entire business practice is deceitful. And they are claiming they are keeping the money and will not refund. Its not that much money but it is the principal.

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I purchased my reMarkable tablet and accessories directly through their website (remarkable.com). I also pay their premium subscription service ($8/**), which extends the one-year warranty to 36 months. One of the products I purchased has broken, and I am trying to file a warranty claim. However, their website makes it very impossible to file a warranty claim. The pages keep getting stuck and will not allow me to proceed, even after entering ALL of the information they ask for (purchase date, purchase number, serial number, purchaser email, etc.) When I reached out directly to their customer support team for help, they just kept sending me emails with the hyperlink to the broken webpage. I am infuriated. I've spent well over $700 on their website and cannot even get them to send me a $10 replacement part when I still have 30 months left on my warranty!?! I believe they are trying to deFRAUD customers by making the warranty system so difficult / impossible.

  Business response

  04/17/2023

  This is not my customer.  I do not sell tablets.

• Initial Complaint

  07/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am unable to login to the account. No one is responding to cancel the subscription. I have been trying to contact the merchant since March 11, 2022. I am getting charged $7.99 every month. I want the refund for all the charges from march to july. I also want to cancel the membership permanently and stop any more charges to my credit card

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchasing from Remarkable has been a breeze, but utilizing their customer service is impossible.I run a small office and bought remarkables for a couple of us. We purchased prior to the reoccurring fee that remarkable charges. Im required to do invoicing every month and I have a charge from remarkable. I log into my account, nothing. Log into the other guys account, nothing. I have tried to contact them over the course of a week and they are stating they account look up via credit card number and they are checking the two accounts provided. I do not think this charge is valid, and their inability to pull an invoice is incredible. They also do not have a telephone number.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On Februrary 15, 2022 I placed a request through my employer to purchase a bundle of prodcuts and services through Remarkable, which included a $150.00 discount when signing up for a subscription service. On Feb 16, 2022 accounting approved the purchase for $511.00. On Feb 17, 2022 my employer placed the order including the subscription service, and I received the receipt, but the $150 discount was not applied and I was charged $717.49. The $150 discount was still being advertised and showing up in the cart, so I contacted the company to inform them the discount had not been properly applied. They responded promptly thanked me for my feedback and told me the promotion was no longer being offered. However, the pricing was still not updated on the website or in the cart. After contacting customer service I again looked at the website and the price was the same I had seen two days earlier. To this moment, if I go to a new browser the discount is reflected in the cart until the payment method is entered. This is false advertising and caused a lot of work for accounting and administrative assistance and myself to try and resolve the discrepancy. The amount actually charged was more than approved by myself and accounting. I would like the charge to reflect the estimate originally given.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩