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ComplaintsforFirst Onsite Property Restoration
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My house flooded on 4/17/2023. After the flood was cleared up I had First Onsite to have repairs done. This was on 6/1/2023. They were to repair drywall, paint, replace kitchen cabinets, laminate floors, remodel my bathroom. As of 9/16/2023 I only have drywall done and some painting. Is this normal? I talk with the project manager and hes telling me things are coming along. Please adviseBusiness response
09/29/2023
In response to this complaint I am noting a timeline below:
Date of Loss 4/17/2023 Date of inspection 5/3/2023. Estmate approved by insurance company end of June prior to contract signing with First Onsite.
Job contracted with First Onsite 6/26/2023. Project manager assigned on 7/3/20223. Change orders 1 and 2 submitted by customer and signed on 8/21/2023 (noting repairs outside original contract). Subcontractor assigned changes with original scope of service on 8/24/2023, During that timeframe quality buisling group started repairs on 7/31/2023. As a result of change orders selections of flooring and cabinetry needed to be completed by customer.
Project schedule has completion date set for 11/20/2023
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.