ComplaintsforBob's Transmission & Auto Service

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had my car towed to Bob&#**;s H3137313431**3734**33H & Auto Service to get a tune up via their own tow service (normally we use AAA but they talked us into using them). They initially dropped the tune up price from ***** dollars to ***** dollars, saying she felt bad for charging us ***** dollars. We went to pick up the car and did not realize until after we got home that the back windshield and taillight were both cracked. This damage was not there before. I talked to ***** and said they would get back to me soon. We sent her pictures of the damage directly to her.

  Customer response

  05/15/2024

  I would like to clarify that it was my front windshield was cracked and not the back.

  

  Business response

  05/23/2024

  To Whom It May *********************** and ************** came into the shop with an estimate for repairs from another shop.  I quoted them a better price and they brought the vehicle in.  I priced repairs approximately $2000.  I did the work the other shop said it needed except replacing all the ignition coils.  We then drove the vehicle to try and set the monitors to get the vehicle through state inspection.  The engine light came back on with another misfire code. We ended up replacing the rear ignition coils and only charged ************* for the one ignition coil and no additional labor.  When the vehicle came back into the shop the technician noticed some other issues with the vehicle.  Mr ***** ************** came to the shop and we discussed these issues with them. The issues included engine mount, left front wheel bearing, front brake pads ***** rotors, right axle assembly, stabilizer links, left rear wheel bearing and rear sway bar bushings. We felt awful that the other shop never brought these concerns to them and that we just did the repairs requested.  I'm assuming the other shop never did a complete inspection of the vehicle.  After discussing repairs, Mr and ************** decided to think it over and the next day decided not to continue the repairs.  They were going to salvage the vehicle due to age, mileage and cost of repairs.  My bill was approximately $2000 but because they were not going to utilize the vehicle I chose to reduce my bill to $1000 because I felt sorry for them.  When ************* got home he noticed the windshield was cracked along with the the left tail light assembly.  He did send me pictures and I could see the tail light was cracked but could not see the windshield damage.  I offered to pay for the windshield even though I didn't think a technician caused the windshield to crack and I purchased the tail light assembly because sometimes it does happen.  I told him to give me a date to get the windshield installed and I would set that appointment.  ************* never called back. 

  I am not planning on giving ************* his money back.  I did not make money on his bill since I cut the bill in half and was then going to lose money installing the windshield and tail light.  I am still willing to replace the windshield and tail light if he would like to remove his complaint.  

  Regards,

  ***************************

  Bob's Transmission ***** Automotive Service

   

  Customer response

  05/23/2024

  They never called me they called my Husband and said they was going fixed windshield and tail light ??. But we going take Car see want they done because if it still have the old parts on we taking to court. You tell them that.

  Customer response

  05/23/2024

  They never called me about the car they called my Husband and and said they wanted him leave the car to put in A windshield and fix a tail light ?? I think went we said we wasn't paying ***** on a old car that when they did damage to our car we didn't look at the before we left because what nothing wrong when there came and got our car we taking it to ****** dealership to look at the work that was done. And if there old parts still on the car they will see them in court.

  Customer response

  05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************************

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I payed bobs transmission ***** for engine replacement and other components intake leak catolacconvera gasket transfer case with all this being done my truck is still leaking really bad from a brand new transfer case which is not new Ive took it back several time trying to get the issues resolved which they say they fixed it but Im having the *** problems with my truck not to mention I was asked to pay 150 for a bad job that was done by they workers I have receipts on everything they did to my truck and it still runs really bad I feel that I wasted all that money for nothing the Lu did not fixed this truck and the same thing I paid them for is not fixed I would like my money back are give me the quality work I paid for

  

  Business response

  10/24/2022

  We replaced *********************** engine in January 2021 with a used component.  This engine only comes with a 90 warranty.  At the same time we replaced the transfer case with a used part as well.  All used parts come with 90 day warranties.  We also replaced tires at this time.   ******************* came back in in April 2021 with issue to engine.  We repaired engine issue at no cost to him.  At the same time we fixed other issues with engine light and fuel gauge not working which he did pay for.  He came back again with issues in June 2022. We repaired an issue with the transfer case leaking at no charge to customer even after warranty has expired.  He had complained of a ticking noise which we found the lower intake manifold gasket leaking.  We asked for part payment but as a courtesy to the customer we still performed labor free to the customer even after he was out of warranty by a year.  Customer did not pay for the parts.  He said he was coming back the following week with payment.  I tried contacting him several times and when I didn't receive return calls or payment I text the customer and told ******************* I would not do any more warranty work for him without that payment.  He still did not return my calls.  At this point ******************* is out of warranty.  Sorry for any inconvience.  Thank you,  ***************************

  Customer response

  10/24/2022

  Complaint: 18296240
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ***************************.  My transfer case is still leaking really bad I have pictures of that this is not the work I paid for they right I took the truck back to them I wasnt finna pay them for something I already paid for not to mention this parts had life time warranty on them the engine had 90 day warranty when its all said and done the truck barely runs I keep having to put transmission fluid in it because it leaks out fast now if they fixed it will it still be leaking every part they put on this trucks was the reason I whent back because the job wasnt done now Im out of money and almost out of truck the truck barely even start I tried resolving this issue but every time they either was asking for more money and still didnt fix nothing of course Im not gone pay u for a job I already paid for plain and simple the job is not done I paid u all to much money for this transfer case to still be leaking and my truck barely even starts Ive bought this truck to u complaining over and over and still its the same issue and Im not gone let up on this issue this is bad business period 

  Customer response

  11/10/2022

  11/10/2022: Mediator sent an email to the consumer regarding mediation. 

  11/11/2022: [VM] This is ***************************. I'm calling because. I received an email from you asking was best situation. We're box Transmission resolved knowing it's not resolved so can you please give me a call back at ************. Also sent you a copy of the receipt. I just had to transfer case fixed thank.

  11/17/2022: Mediator sent an email to the consumer requesting documentation regarding warranty and repair dates. [CR] I took the vehicle back to them just 3 days after the repairs they claim had a 90 day warranty, they said they repaired it again, but I still had the same issue. This has been ongoing ever since 2021. I recently took my vehicle to another shop who did repairs and so far they appear to be resolved. I should not have to fight a company I spent so much money with to provide me quality workmanship and to stand behind their work. I want this company to refund $837.00 me for the faulty transfer case repair. 

   

  

  Business response

  11/17/2022

  11/17/2022: Mediator sent an email to the business regarding mediation.

  12/05/2022: The consumer purchased a used engine that came with a 90 day warranty. We addressed several concerns for the consumer that was out of warranty and agreed to charge him for parts only. The consumer agreed to pay the discounted fees but never did. We released his vehicle to him, but told him all warranty work would be voided for non payment.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2013 Infiniti G37 to bobs for repair. I asked them to repair a control arm and control arm bracket. They tell me my car is finished I pay 900 dollars and pick it up .! As Im driving off the lot I notice my car making a loud noise Ive never heard before and I notice my A/C was no longer working. They claim it never worked when I know it did. And the sound that it was making was never their either. Long story short my bill went from 900 to **** for a issues that they created.

  

  Business response

  09/27/2022

  *********** came into the shop on 8/17/2022.  He brought his own engine mount and bracket (it wasn't a control arm).  We installed his engine mount but the bracket he had purchased was wrong.  We purchased the correct bracket and installed.  *********** came to pick up his vehicle and paid cash for his repair.  He left and came back due to a rotational noise.  I refunded the cash and opened another ticket.  We brought vehicle back into the shop for the rotational noise and found the front driveshaft u-joint broke and was rubbing into the transmission housing.  Also the downstream oxygen sensor was broken.  We replaced the front driveshaft, downstream oxygen sensor and test drove to verify noise is gone.  This had nothing to do with the repair we originally did.  This vehicle has been in an accident and the customer is trying to put vehicle back together.  He is right that is bill went from $900 to $1500 but we did several repairs.   He also complained about his AC not working but we didn't do anything with his AC in any of the repairs.  We checked for any items that *** have been unplugged in AC system but everything was plugged in correctly.  We checked his freon level and there wasn't any freon in his AC system.  As a courtesy to *********** we serviced his AC free to him and checked for leaks.  Found dye at AC compressor housing.  Appears the compressor was cracked in collision and the freon will leak out again. This repair would have cost $175 to service AC system and we didn't charge ************  Therefore, he is getting a discount.  From what I understand *********** spoke with ***** (manager) and apologized for the misunderstanding and understood the damage to the front driveshaft *** have been caused by the accident as well.  

  
  Sincerely,

  
  ***************************

  Customer response

  09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the recommendation from a reliable source with mechanical knowledge, drove inherited and garaged 1994 Jeep Cherokee to the said shop regarding "rear main seal." Leakage identified following payment and return home. Vehicle returned for repair and work not adequately completed. Air conditioning work authorized during this visit. Multiple visits to shop occurred related to "rear main seal" leakage issue. AC stopped working one week following new compressor installation. Multiple visits occurred related to AC work. Additional work was recommended - "Evaporator Core." Work resulted in a scratched windshield and a cracked dashboard, with no responsibility taken, and it was conveyed that the vehicle was old. Not even an apology for damage done was conveyed. A "better technician" was offered. During one episode the vehicle was in shop possession for three months. Repeated calls were placed so as to inquire about repair status - To no avail. During a drive by, I observed the always garaged Jeep parked with leaf and debris accumulation. It was apparent the vehicle had been parked and untouched - Probably for the entire three months. I have concluded, although a standard vehicle, the shop does not have the ability or expertise to complete the work paid for. Rear main seal continues to leak. AC does not work. The vehicle has been damaged. I am no longer willing to allow any further attempted work on a vehicle inherited from my departed Grandmother. I paid my Father for the vehicle. The vehicle has sentimental value to me.

  Customer response

  02/23/2022

  At length, ***** ******** provides a description of work undertaken.  The word "free" is mentioned continuously.  Nothing was completed for free.  The vehicle continues to leak, and a great deal of money was expended to remedy the leak.  With regard to the air conditioning unit, and being invited to bring the vehicle back in the spring, is ridiculous.  The vehicle should have been driven into the shop to determine that the unit is not cooling.  Kindly note that I have attempted to work with the shop since April 2021, with no results.

  • I was never told that there are challenges involved with working on a 1994 Jeep Cherokee.
  • I was never told that the vehicle would be parked outside of the shop, weeks on end, awaiting parts and attempted completion of work.
  • When damage was done to the dash and windshield during attempted repair of agreed to work, not so much as an apology was conveyed.  As included in my letter to the Better Business Bureau, a "better technician" was offered.
  • At no time was it conveyed to me that work requested could not be accomplished.
    

  As far as I am concerned, Bob's Transmission & Automotive Service has been less than forthright, and has left a Missouri consumer with invoices totaling $2,967.51, with no result.  The vehicle continues to leak and the air conditioning unit is not working.  As previously conveyed, additional attempted work is not sought on a vehicle inherited from my grandmother.  I paid my father for the vehicle.  The vehicle has sentimental value.  A consumer friendly outcome is kindly sought, within a reasonable period of time.  During visit 2 of 4 to the shop I asked for my money back.  The response that I received:  "Bring it (the vehicle) back in so we can make things right."  The Attorney General, I am hopeful, agrees that seeking remedy from April 2021 to February 2022 is beyond reasonable.

  I am grateful for the further attention to this consumer issue, and optimistic that the additional above insight and documentation will allow the matter to be favorably concluded.  Looking forward to hearing back from the ****** ** *** ******** *******.

  Customer response

  03/31/2022

  I want to take this opportunity to thank officials of the BBB for the cooperation kindly provided.  I understand that the case will be before a "Board" for further consideration.  Greatly appreciated!

  Although a great deal of documentation has been provided, the following will bring the BBB current with regard to written and signed actions taken on my part as of this date:

  • There have been several communications with the ****** ** *** ******** *******.  Actions on the part of the AG's Office, I understand, have occurred with the business in question.  Follow-ups, on my part, have resulted in a recommendation that small claims court, and private legal counsel are options.  As I am sure you are aware, a business typically appears before a small claims judge with legal counsel.  I cannot afford private legal counsel.  I work as an electrician.
  • Have communication with the Office of the Missouri Secretary of State.  Mr. ***** ** ****, general counsel, kindly responded.  This office "does not have any authority to assist..."   It was confirmed that a business license is on file.  It was suggested to reach out to the Missouri Department of Revenue.
  • The above was conveyed to a referred Missouri Department of Revenue official.  It was kindly advised that it would not be lawful to provide current tax status of a business.  Nonetheless, the MDOR official was fully cooperative and provided insight.
  • The President/CEO of the Maryland Heights Chamber of Commerce has been contacted.  It was confirmed that the business is a Chamber member.
  • The President/CEO of the Maryland Heights Chamber of Commerce has been contacted with regard to the Missouri River business issue.
  • The Maryland Heights Mayor and staff have been contacted.  Two business licenses are on file.

  As you can see from past correspondence directed to the BBB, I have worked for over a year, in good faith, to seek to wrap up the repairs for which I have paid nearly $3,000.00.  My vehicle continues to leak oil, the air conditioning unit does not cool, and the vehicle has been damaged during the many attempted repairs.  Another attempted repair, I have concluded, should be out of the question.

  Thanks again for the tremendous help and attention to this consumer issue.  I appreciate the assistance afforded, and I am kindly counting on the BBB for continued help and assistance toward resolution.

   

  

  Business response

  05/18/2022

  Mr. ******* brought his 1994 Jeep Cherokee in for repairs in April 2021 for an oil leak.  We repaired the rear crankshaft main bearing seal.  Customer returned May 24, 2021 for the same oil leak.  The rear main seal was defective.  We repaired the oil leak free to customer.  At that time Mr. ******** asked us to look into the air conditioning system not blowing cold.  We found the compressor was falling internally and therefore replaced the compressor along with the receiver drier and expansion valve.  Vehicle was picked up May 27, 2021.  Mr. ******* brought the same vehicle in July 29, 2021 for the air conditioner not working.  At this time, we found the evaporator core failed.  It took a long time to find an evaporator core for this vehicle because it's a 1994 Jeep.  We got a few different evaporator cores in but they would not work in his vehicle.  This part is discontinued due to age of vehicle so we had to buy an aftermarket part.  We finally received the correct part and customer picked up August 30, 2021.  Again, the Jeep was brought back in for an oil leak September 23, 2021.  We found the oil pan gasket leaking and the rear main seal leaking again.  At no charge to the customer, we repaired the oil leak.  At this time, he also complained the air conditioning compressor wasn't secured.  We replaced the compressor under warranty at no cost to him.  This repair was free and picked up October 27, 2021.  Vehicle came right back on November 3, 2021 because the oil level was overfilled and customer said he had an oil leak.  He also complained the air conditioning compressor was noisy.  Oil level was to full line but not excessively overfilled; we removed some oil to please Mr. *******.  We did not find an oil leak; the bottom of the engine is dry.  We had this vehicle quite a bit longer this time and still unable to locate an oil leak.  Again, we replaced the compressor at no charge to customer.  When opening hood to replace the compressor, the hood release cable broke and we had to locate one.  I did not charge Mr. ******* for the hood release cable as a show of good faith even though it was just coincidental that it broke while it was here.  The vehicle was here 2 months and during this time we saw an oil leak.  This vehicle left for the last time January 12, 2022.

  As stated above you can see in the past, I warrantied all work done after initial repair.  This vehicle is 28 years old and people have a tendency to think it is easier to work on older vehicles but realistically it is harder because parts are not readily available and there is a lot of rusty bolts on older cars.  A lot of shops won't work on older vehicles for the simple reason something tends to break while in their care.  We don't turn down anyone.  We are in the business to fix cars and help and help our customers.  When Mr. ******* picked up vehicle for the last time I assured him I would stand behind any work we have done.  It is hard to verify air conditioner is working properly when the temperature outside is so cold.  I let Mr. ******* know we would revisit the air conditioner in the spring if it wasn't working.  I am sorry Mr. ******* is unhappy.  I take pride in the work we do at Bob's Transmission and it bothers me when a customer thinks I have taken advantage of them or the work wasn't up to their standards.  I believe the work done on Mr. *******'s vehicle was done correctly and I give a 12 month warranty on all repairs.  If Mr. ******* wants to get work done elsewhere and the repair is something we repaired previously within the warranty period he can bring in his receipt and the failed part and I will refund his money.  

  Thank you for your time.

  Customer response

  05/22/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  Please see attached response. 
  
  

  Sincerely,

  
  ******* * ******* ***

   

  I want a full refund and reimbursement for the prolonged repair cycle and the damaged caused by the business. 

  

  Business response

  06/07/2022

  06/07/2022: Our position remains the same, if the consumer is seeking a refund, we are requesting a paid receipt and failed part that is covered under warranty before we can consider a refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩