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ComplaintsforBrain Game
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Waiting for a package got a link to pay 2 dollars to ship. Next thing I know get a email from this company. I payed them the 2 dollars .and they signed me up for subscription that never needed or wanted. Unsubscribed .Business response
12/23/2022
Dear ***,
This is a replay to the notification received on December 15th 2022.
Our services at ************** consist in getting access to premium online games content, providing a different experience to customers, giving customers the freedom to choose what and when to access and view. We have promoted through a third party website a 2$ for 3 days full access membership to try out our services. After evaluating Ms. ******* ************* request, we could see that the cancellation was requested by the customer on December 15th, 2022 and was unsubscribed as requested, ensuring that no further charges are made. We can also confirm that the customer has been refunded the 2$ paid.Respectfully, we therefore request that the claim against us be dropped for the above exposed reasons.
Sincerely,
***** * **********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.