ComplaintsforHighway Crossroads Credit Union

• Initial Complaint

  03/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was a victim of fraud, I paid a deposit and rent on a place that i no longer was interested in when I received check back it was a fake check … I had deposited it in my account at this bank and DIDNOT take any of the funds that were available out and didn’t plan on using it until it was cleared . The bank made my account negative so that they could close account out. I spoke with a Lindi who was very rude they have violated laws calling and going over a account that doesn’t belong to me as well as emailing me concerning someone account and they didn’t have permission.. I still have my emails that they sent doing that. When asked who was over them Lindi satiated she was the highest level and refused to give me any information on who was over that branch. These workers are doing a lot of things that are against the law and need to be stopped

  Business response

  04/13/2022

  April 12, 2022
  
  Response to Complaint ID: ********
  
  Summary
  
  Ms. ******* and her sister (another account owner) cashed/deposited 4 checks within 2 days from the same company
  ******** ***** ***. When Highway Crossroads Credit Union was notified from the Federal Reserve the checks were non-
  negotiable and fraudulent, we reached out to the members. The stories from both individuals were very odd and not
  consistent. Law enforcement was contacted, and a statement was provided by Highway Crossroads Credit Union. The sister
  contacted us and said she had a large tax refund due to be deposited within the week and asked that we could offset the
  negative account balance with her refund and not file formal charges with law enforcement. Which from our standpoint, as a
  Credit Union, she was admitting to knowingly negotiating fraudulent checks. Once the returned check item was applied to
  ******* *******’s account and fee assessed for the returned item, her account was closed and her balance was mailed as
  a check to Ms. *******.
  
  
  
  She, ******* *******, contacted us once she received the check and was angry her account was closed. She was not
  happy speaking to anyone except myself, the President. I spoke with her, told her the account had been closed and her
  balance mailed to her. I explained there is a $25 fee for any returned check, as was stated in the Schedule of Fees when she
  opened her account. She kept asking to talk to someone over me, I told her she could go to our website and contact any of
  our Board Members she wishes. I told her we have the right to close her account for suspicious and fraudulent activity.
  
  If you have any other questions, please feel free to contact me.
  
  Attached are details from our Member Service Representative who communicated with Ms. *******, along with copies of the
  checks.
  
  Sincerely
  
  ***** ****** ********* ******* ********** ****** *****
  

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