ComplaintsforSundance Screen Printing
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Sundance Silkscreen solicited to make t-shirts *** hoodies in memory of my son with all profits being donated tobthe ************ soccer association. Orders were due by 10/31/2022 with shirts delivered before Thanksgiving. Everyone I know used a debit card make the purchase and funds were taken but nothing ever delivered and now phone calls and emails are not answered. ********************************* owns the company and her personal ******** page says that she had permanently closed the public retail store front as of November 2022 *** will only take online orders that she can work on at her own pace.Customer response
02/06/2023
Text received on February 6 at 9:11 AM from consumer:
I have updated information regarding my complaint I filed. The business owner reached out saying all funds would be refunded by Feb 9th. As of today the $$ has not been received. *********************. ************
Business response
02/09/2023
THIS MATTER HAS ALREADY BEEN RESOLVED. NOT TO MENTION, THERE WAS ALREADY A PLAN IN PLACE AND RESPONSES GIVEN WHEN THIS PERSON MADE THE COMPLAINT.Customer response
02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.A full refund has been issued. A plan may have been in place as mebut as I said in my previous follow-up that I was not notified about the plan until after I filed the complaint.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.