ComplaintsforProject Blueprint
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I hired Project Blueprint to put a roof on my home in April 2023. I have had nothing but trouble with it since the roof since then. The roof is bubbling and it leaks across the whole thing. They didn**;t nail down all the plywood. They did not vent the roof. They removed sections of the roof and let plywood hang over 16" off the side. They will not take responsibility for any of the problems. The ******* stated he was not roofer. I paid in full when the H323632323533**3736**H was completed. The owner will no longer return my calls. They put a tarp on in January 2024. The guy that comes out to the house to look at the roof always brings a gun and a couple people with him. They make rude comments while they are at my home. I want a refund for the roof that leaks. I will have someone else put a new roof on my home.Business response
03/05/2024
We are working with the customer to fix the roof and make repairs. We met yesterday at his home to discuss the project. We will replace everything that was done incorrectly. We want to make sure our customers are satisfied with the outcome of the entire project.Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.