ComplaintsforEd's Landscaping & One Stop Material Yard
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
This Business did not provide an estimate for services or materials prior to completing the job This Business exceeded the scope of what was requested which inflated the bill.Customer response
06/29/2023
Unfortunately i hit the send button before completing the details. I went to One Landscaping off highway 54 to look at rock to fill in some empty spots in the back yard. My wife and I picked out some rock at $175.00 a yard thinking a couple of yards would bill in the spots needed. The gentlemen said there was a $100.00 delivery fee which was fine. He said he would contact ** to come out and inspect the area. ** called on that Wednesday June 21 and came out and looked at yard. He said he did not like the borders we had installed and could do better and also would enhance a retaining wall in front of the house which I agreed to. He said his crew would be out on Friday to start work. IN the interim I found out my wife needed eye surgery emergency up in Columbia so I called to cancel appointment. Got a call back saying work was scheduled and we did not need to be there to get it done so we agreed to that. When we returned ** showed us what was done which looked good and stated he would be back the next day with bigger crew. At this point I began to get concerned so when he returned on Saturday 6/24/ I asked his for an estimate of what this work was going to cost. He stated he could not give me an estimate but that "it wouldn't be too bad". So the border bricks he told me were $10.00 appiece which seemed high and labor costs were not mentioned. So I noticed that not only did he do the back yard but the front as well which did not need any additional rock. When it was all done several hours later on Saturday he sat us down for the bill. In my find I knew it was going to be at least $2000 to $3000. Not in my wildest dream that he would charge us $9340.00 My wife and i were both in shock but put it on a credit card. This is not a way to do business an estimate should have been provided so we could comparison shop and or limit the scope of the work to fit out budget.
4
Customer response
07/11/2023
The business has refunded me $2000.00 which salisfies my complaint against them case can be closed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.