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ComplaintsforBR Wolf and Associates
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In May 2013 my husband and I took out an insurance policy with BR Wolf & Associates for mortgage life coverage from ********** ******* ********* *******, which we applied for through ****** ****** ****. Since that date we have been paying $9.35 a month for said insurance. This month my husband and I paid off our mortgage, years earlier than planned and therefore I planned to cancel the mortgage life insurance as it was no longer necessary. When calling the phone numbers provided there has been only static when the phone lines are answered. I went to their website and emailed them from the email provided in their contact page but have had no response that way either. Through online research it looks as though their license to provide insurance is expired. I am having to call my bank to put a stop payment on the automatic withdrawals going to this company. My concern is that I’ve been paying insurance for 10 years to a fraudulent company that would not have been available for contact nor had actual funds to pay out should an insurance claim had actually been needed. Also, why are they continuing to take money from my checking account and how many other people continue to pay this company unknowingly? From my estimates I have paid them over $1100 over those years.Business response
04/17/2023
Regarding the complaint filed by ******* ****** ***** ******* ***** *** ****** ** *****, we called Mr. & Mrs. ***** today and left a voice message with phone numbers for her to return our call to ask any additional questions. We also emailed her with a response to her complaint. We let her know that her monthly draft had already been stopped and their policy cancelled per her request. We also let her know we requested a refund of their most recent monthly draft of $9.35 and that refund will automatically process to their bank account on 4/18/2023.The events that led to the complaint: We were moving our office and had requested the telephone company, in a timely manner, move our lines to the new location. We experienced much difficulty with the telephone company and it took them two trips to move the lines and get the issues worked out. We are sorry for the problems this caused. We are now relocated and phones are working fine.
Customer response
04/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.