Business ProfileforCustom Decks & Patios LLC

On October 24 2020 we signed a contract with Custom Deck and Patio to replace our deck, retaining wall, and driveway concrete repair. The work was to start in December 2020 nothing happened. I called ************************* and asked why he didn't start work in December and he said that COVID was the cause and that some of his family members were sick and couldn't work and assured me he would start right away. That didn't happen until February of 2021. We originally wanted a cedar but ***** told us with the cost of cedar he could replace the deck with a composite deck and railing. We agreed that would be a good choice. Also, we agreed that a covered deck could be added as well. All this along with the driveway and miscellaneous yard work and downspouts the job took them into August of 2021. This is where the problem begins. In April of 2022 while cleaning my deck I noticed the lower deck rails splitting where the spindle goes into the railing so I called ***** and asked for him to come stop by but he insisted for me to send photos of the rails so I did. I asked if there was a warranty and he told me NO but when he sold me the composite decking and rails he said there was a 25 yr warranty ( Buyer BE WARNED ) So I filed a complaint with Timber Tech composite railing. They wanted information from me on when the deck was built, who installed the deck, and the material used. I then texted ***** to get this information sent to Timber Tech, ***** did, 2 months later after repeated text messages from me and Timber Tech on resolving the issue. I did resolve the issue for the rails splitting but not until Timber Tech told me that the railing needed support blocks under them that were NOT DONE to keep the rails from sagging. ***** agreed to replace the rails but as of yet, with numerous calls and text messages Custom Deck and Patio have failed to repair the railing, and it is now December 8, 2022. Also, ***** has been asked many times to give us a Lien Waiver for all the work that has been done while they were here. Brain's actions and responses to issues are unacceptable. Replace the railings and provide us with a Lien Waiver for the work done that you have been fully paid for.