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Find a Location

Super Lube and Tire Center has 1 locations, listed below.

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    Business ProfileforSuper Lube and Tire Center

    Lube Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/3/2017

    Years in Business: 1

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Auto Services

    Business Details

    Location of This Business
    905 N Main St, Mountain Grove, MO 65711-1316
    BBB File Opened:
    12/8/2006
    Years in Business:
    1
    Business Started:
    4/23/2023
    Business Incorporated:
    8/19/2003
    Accredited Since:
    1/3/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Vandiver Super Lube Inc.
    • Super Lube
    Business Management
    • Mr. Curtis Smith, Owner
    • Mr. Casey Smith, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I went to Super Lube and Tire in **************, ******** on March 13, 2023. I went in to the business asking for an oil change, they said no problem, we will get it done. Few minutes pass and what I assume is the manager come in and told me that they didnt have the oil filter for the size of my car and that he went to go get one. Instead of asking me if that was okay, he just charged me an extra fee for going and getting one. Then he come back later and said they were going to put ******* 5w 40 ********** in my 2013 Dodge Dart. We questioned that but he assured us that it was right and the reason was because it was a turbo. Being a 23 year old female unequipped with a vast knowledge of oil for cars, I didnt question it because I figured they are the experts, they would know what it needs as far as oil, thats why I took it there. While I felt unsure about this decision, I couldnt question it because unfortunately I didnt know at the time. Now on to the price. He come back with my keys and charged me $95 for an oil change and filter. The sign states that synthetic oil changes cost *****, I was charged $10 more for a reason that he couldnt dispute with my father when dad went back to get answers. He also lied to my father and said he didnt put diesel oil in my car but then proceeded to state that the extra charge was because he put diesel oil in the car. My father ask if when he went to get the filter they didnt have in stock, why didnt they just pick up the correct oil for the car at the time. He stated they dont make ***** 1 oil in 5w 40. Hes very wrong as that is the oil that I had to purchase to fix the mistake that they made, in fact its a euro car blend thats made for the car, not just diesel oil that they had in the back for diesel vehicles. With research and expert knowledge,I now know the difference between diesel oil and what my car needs. ********** is filled with detergents and additives that my car doesnt need. Not only did my father know diesel oil in this car was a mistake, so did employees at Autozone and ******** who stated that this oil was for diesel vehicles or for vehicles smoking from overheating. Which my car isnt doing as I just got it recently. Then he stated I could bring the car back for $25 to put the oil and filter on. No, Im not doing that. You put the incorrect oil in my car, overcharged me for no apparent reason for 4 quarts of oil and also put that I had ******* miles on my car but last I checked I only have ******* miles on my car. If you didnt have the filter and correct oil for my car, the simple thing to do is tell me that so I can go find someone who will fix it for me. Not continue to charge me extra for something I didnt know had an extra charge on it and put the wrong oil in it. All I ask is a refund so I can go and have this correctly taken care of. Instead of trying to make it right, he walked away from my father without a true helpful solution. I already overplayed, Im not gonna keep forking out money for their mistakes. In the future, I think there should be much more transparency about how much it will cost since the board above the register is apparently wrong, where the cost is coming from and making sure the car has the correct oil that will not damage the car in the future. If there was any doubt on part of the business, the human thing to do is not to do it. But instead I got overcharged for a service that wasnt fit for my car. As a young female college student with not a pocket full of money, I feel I was taken advantage of and that $95 could have went to a reasonable and correct oil change with Im sure would have extra left over to use on necessities to live. Below will be picture of the actual miles on the car. Thank you
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    Customer Reviews

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    Local BBB

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