ComplaintsforJD Byrider

• Initial Complaint

  01/31/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  August 8th 2021 I bought a car from jd byrider. They over priced the car. By 1000's of dollars. Then they come and repo my car and took my tags on it . And driving around on my tags.

  Business response

  02/07/2023

  In the case of ***** *****, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.  *** ***** is aggrieved at the handling of the repossession of the vehicle.   
  ***** ***** purchased a 2011 Nissan Sentra on August 5, 2021 from the franchise-owned Byrider location on ******** **** ** ********* *******.  The vehicle is covered by a 24-month, 24,000 mile service contract, whichever occurs first. 
  *** ***** defaulted on her retail contract, and her vehicle was subsequently repossessed on January 31, 2023.  All the necessary forms and letters were sent to the address on file for *** *****. Additionally, CNAC has written policies and procedures that govern the repossession process to ensure that every repossession adheres to federal and state regulations.  
  At CNAC we strive for the highest level of satisfaction for every customer.  While we sympathize with *** ***** predicament, she did default on their retail contract. We ask that she contact CNAC if she any other questions.
  

• Initial Complaint

  08/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Jd Byrider ********** ** ** ***** ****** has the worst customer service and management. I have a 2011 dodge caravan that was in the shop for about a month for a sylenoid in the transmission. I got my car back it was driving okay. Here we are End of August and I've had more issues with the vehicle. I dropped my car off on a Thursday called Friday to see what was wrong with it and was specifically told "nothing, there are no codes popping up. When it does it again see if the break lights are on" I picked my car up Friday was able to drive to work and home and run an errand Saturday morning and my vehicle locks up again because clearly something was wrong with it. **** is not helpful what so ever he is beyond rude. He told me he would get back with me on Monday the 29th I called 2 times and never heard anything. The service department doesn't know what they are doing and I'm paying $500 a month for my vehicle along with service fees to still be driving in a BROKEN DOWN vehicle. Im highly upset I have two toddlers I do not have anyone to help out with another vehicle and I cannot purchase one. Jdbyrider has no priorities for anyone, they just want their money. They have no morals, no customer service, no communication. It's all sales to them. So now, I would like to take my car back and risk my credit because of issues they seem to not care about or want to fix.

  Customer response

  09/01/2022

  To whom it may concern:
  
  My complaint number ******** has been resolved. The service manager, went out of his way with his team to make sure my vehicle got fixed in a timely manner. I am pleased with the results. Thank you.

  Customer response

  10/05/2022

  I have recently made a complaint about JD Byriders in Evansville, IN that was able to be closed. The complaint number is ********. June: my van was in the shop for a transmission issue for about 3 weeks or so. August: having multiple issues with my car locking up and having to pull a fuse in order to drive my car. I have no way to get a rental, I'm being told by employees to figure it out so I can bring my vehicle in. I take my van to the shop, was told no codes came up and I can pick up my car but if it happens again to call back. So I paid $25 to pick it up. Within 48 hours I had the same issue with my car locking up. The service manager was kind and took the time to get the situation handled. September: here we are middle of September and my car is continuing with the same issue. I resolved my first complaint. This one will not go away until I have a new vehicle or mine is taking care of as priority. I am a single mother of 2 kids and this is my ONLY transportation. I feel as if the finance and sales team have failed on their customer service level. I regret buying this vehicle. I pay $500 a month for a vehicle I can hardly drive because they can't seem to fix my issues going on. This is my only transportation I cannot afford a rental, and I do not have help. I am HIGHLY DISAPPOINTED. I want a new vehicle. I'm over it. I'm wasting my money with a company who has ZERO COMPASSION FOR THEIR CUSTOMERS. This complaint will not be going away.

  Business response

  10/05/2022

  Date Sent: 9/28/2022 2:09:32 PM
  In the case of ***** *******, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  Ms. ******* has expressed her concerns with some mechanical issues she has experienced with her vehicle. 
  
  Ms. ******* purchased a 2011 Dodge Grand Caravan on August 13, 2021 from the franchise-owned Byrider on First Avenue in Evansville, Indiana.  The vehicle is covered by a 24-month, 24,000 mile service agreement, whichever occurs first.  
  
  The franchise-owned Byrider has honored the service agreement and has acted in good faith to address Ms. *******’s concerns.  All eligible expenses were covered under the vehicle service agreement, and in a gesture of goodwill, some expenses not eligible for coverage were also covered.  Ms. ******* has only paid $50 out of pocket, which was 2- $25 deductible charges.  She drove the vehicle almost a year before experiencing her first mechanical issue in June 2022.  Additionally, she has driven a little over 20,000 miles since the time of purchase in the vehicle.  
  
  The franchise-owned Byrider has presented Ms. ******* with some options to reach a resolution on this matter.  She expressed an interest in being placed in a vehicle that is currently being reconditioned to prepare it for sale.  When the reconditioning is complete, she will have the option to inspect and test drive the vehicle to determine if it is a good fit for her.  
  
  The franchise-owned Byrider apologizes for any inconvenience the repairs have caused Ms. *******, and they remain committed to working towards a resolution. 

  Customer response

  10/05/2022

  Date Sent: 9/28/2022 9:34:52 PM
  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do want them to know I have came out of pocket more than $50 with not being able to drive a reliable vehicle and as far as services that were covered that weren't suppose to be didn't come up until me making a complaint, NEVER was mentioned in the beginning of bringing my vehicle in to the shop, that is communication on their end. I'm almost 2 weeks now waiting for this other vehicle that is awaiting parts. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  02/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i signed a leased agreement on a dodge avenger 2012 on the date of march 4th 2021 with the company J.D. Byrider. From the beginning of my business with the aforementioned J.D.Byriderthe car i had acquired from them, had issues. I first noticed this i wanna say three days after i had obtained the vehicle, the motor wasnt in fully working condition, my horn didnt work, and the alarm for my car didnt work probably due to my horn being inactive. Now there is a warranty in your contract (a 2 year warranty or 24000) but you have to bring it to the same company who gave you the said vehicle that wasnt working to begin with. Over the course of my business with them i believe i have taken my car to them on two separate occasions, the first time im told there was nothing wrong w the car that nothing happened when they test drove it. On the second occasion I was told it was an alternator problem, and it was replaced at the expense of a deductible. No less than three days later im faced with the same problems only i attempted to seek other advisory on what i should do with the car without breaching my contract. My situation with the car worsened over time and i had no choice to finally take it the people i believe are ripping me off in someway i feel. This is january 13th of 2022, i take them the vehicle and wait to see what they can tell me. Unbeknownst to me, its discovered i have had a bad motor, for who knows how long. Now for a simple alternator fix they have taken the whole engine out of my car, replaced the engine but i was delayed on getting the car back because the engine they just replaced was defective. All the while im being billed by them for a car payment on a car that they dont seem to wanna fix. They wont do a loaner car, and im no car guy but i havent driven enough in that car to ruin the engine. It is my belief i was given a defunct car to begin with. Which brings us to today february 11 2022, they've had my car for a month it doesnt take that long.

  Business response

  02/17/2022

  In the case of ******* *****, Complaint Number:********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  Mr. ***** is aggrieved by mechanical issues he has experienced with the vehicle. 
  

  Mr. ***** purchased a 2012 Dodge Avenger on March 5, 2021 from our Byrider location on Burlington Street North in Kansas City, Missouri.  The vehicle is covered by a 24-month, 24,000 mile service contract, whichever occurs first.  
  

  Mr. *****’s vehicle was most recently brought in for service on January 13, 2022 because the vehicle would not start and the horn was not working.  It was determined that the engine would need to be replaced.  The first engine sent to us was defective, and we had to wait on a replacement.  Once the second engine was delivered, we replaced the engine and fixed the horn.  The vehicle was returned to Mr. ***** on February 12, 2022.  
  I

  n a gesture of goodwill, we have offered to make Mr. *****’s next car payment, but Mr. ***** will still need to make his collateral protection insurance payment.  We also had a follow up discussion with Mr. ***** to ensure that we had satisfactorily resolved his issues.  Mr. ***** is completely satisfied and has indicated the vehicle is working great now.  
  

  At Byrider we strive to achieve the satisfaction of every customer.  We value Mr. ***** as a customer, and we look forward to our continued relationship.
  

  
  

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  6/16, I bought a used van in order to have a ride to the hospital, as I was six months pregnant with twins. The first trip I drove in it,had to return it, as it was overheating. They kept it for a week or so and it came back no longer leaking,overheating and was fine for two more weeks. (pregnant and not driving except to appointments) then the engine light came on and I lost reverse. It threw several codes and needed a throttle position sensor and a whole new transmission. It sat in the shop from 8/3 until 9/9. Meanwhile, I had to take an ambulance I will never be able to pay off to the hospital to give birth. (From Clinton,MO to Overland park . I also couldn't collect my children from the NICU for two days because I had to secure a ride to take them home, so that is two days worth of NICU charges that are additional. THEN I get the van back and the transmission slips intermittently. The lot understandably could not do anything until it threw an engine code- the issue is extremely random and not triggered by anything. I was scared to test it too much and I l drove as absolutely necessary. I dropped the van off last Monday, having checked the engine codes myself. It has an oil pressure sensor, and a transmission fluid pressure code. I am being charged $150 for a sensor. They apparently will not mention to me, acknowledge or correct the transmission code. This van is not reliable and I feel like I have been ripped off. At this point I no longer trust this business and feel like the strategy is to bleed out my warranty term. Ideally I would return this van to them and not be penalized for terminating the note. I would prefer to do my business with any other dealer. I need a van that functions reliably for 15k. I have been polite & patient, with no result. JD should take it back and save my 3 kidsme the danger of getting stranded out and about.... Again. My credit isn't great and I feel preyed upon. As I can not take it back and preserve enough credit for new car

  Business response

  12/09/2021

  In the case of ****** ******, we have investigated the matter with the full cooperation of the franchise owned Byrider.
  Ms. ****** purchased a 2013 Dodge Caravan from a franchise owned Byrider in North Kansas City, MO on June 16, 2021. The purchase included a 24 month/24,000 mile limited warranty. While we understand that dealing with any service issue may be frustrating a preowned vehicle will require routine maintenance and repairs to ensure its continued operation. Ms. ****** vehicle has been serviced by the Byrider service center three times. All repairs have been covered under the limited warranty. 
  Ms. ****** states that the vehicle continues to have transmission issues. As a gesture of goodwill, the franchise owned Byrider sent the vehicle to an independent Dodge dealership who thoroughly inspected the vehicle and performed an extended test drive and found no transmission issues with the vehicle operating as designed. 
  We understand that Ms. ****** has lost confidence in the vehicle and as a gesture of goodwill, the franchise owned Byrider is willing to take the vehicle back in full satisfaction of her obligation, assuming the vehicle is returned in the same condition as it was received.  She should contact the dealership if she would like to take advantage of this offer. 
  
  

  Customer response

  12/10/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, PROVIDED that there will be no negative marks added to my credit report, please.
  
  Regards,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩