ComplaintsforCommunity Bank & Trust
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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am currently in a residential facility because of health issues I formally put a hold on my card over the phone. I’m trying to lift that to pay the bills and the bank will not allow me. They will not send an agent because I am not mobile. I have no access to any of my money. They will not make any exceptions video chat sending an agent to this facility nothing to help me get access to this money.Business response
08/15/2023
Because of the confidential nature of banking we are unable to discuss individual customer accounts. However we are happy to assist our customers according to bank confidentiality and procedural policies should they contact us directly.Initial Complaint
05/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I overdrafted may 17th and they processed multiple transactions at the incorrect times causing multiple overdrafts instead of one. This is predatory and causes more issues than I already had. They say they have no control over when they posted but the times are listed clearly in the transaction and they are not processed in the correct order.Business response
05/19/2023
I have attached our fee schedule for clarification. However, due to the confidential nature of banking, I am unable to discuss customer accounts. I would request the customer contact their local branch for assistance with, or questions regarding, their account.Customer response
05/19/2023
Complaint: ********
I am rejecting this response because:
I called a local branch yesterday and was told it was out of their control and was offered no resolution.
Sincerely,
****** *****Initial Complaint
10/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
In the past this bank waived an NSF fee with no problem. It is rare that I get the NSF fee, and when I called to ask them to remove it they declined. I don't understand what has changed and I don't feel I'm being fairly treated. All I want it the NSF fee from 10/1/21 removed. I'm a single parent and that $30 is half of my food budget. Please help!Business response
10/18/2021
Due to the confidential nature of banking, we are unable to discuss information regarding any specific account. Based on the complaint, I've attached CBT's fee schedule.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.