ComplaintsforMax Motors

• Initial Complaint

  07/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2021 **** Escape from them. I gave them $1,000 down and the total of the car was $19,000. I was approved through GoFi Financing. I talked to ************************* and he told me they would contact me with the details. When I got home, I got a call from them about 3 choices of how to make my payment, etc. Last week, I go to set up my account online, they said I wasn&#**;t in the system. I called the 866 number, talked to them, and they said they don&#**;t have any information on me or an account for me in their system. They said they only associate with Drive Time and Carvana not them. I talked to the initial guy at the dealership and he said let me let you talk to my boss. He said I didn&#**;t get approved, said I would be in the car another 45 days and not have to make a payment. I get a phone call from ****** and he said they messed up on my paperwork, trying to fix it and I needed a co-signer, I called him back, told him I couldn&#**;t get a co-signer and would bring the car back. I asked if I would get my money back and he said yes. I did this but they didn&#**;t know anything about this in their office. The manager said they don&#**;t have cash on hand and would have to work on getting my cash back. I had to pay $445 for insurance on this car. All they can say is that they are working on it. I haven&#**;t received my down payment back either.I would like for them to get my down payment back and to get a refund for my insurance payment.

  

  Business response

  07/26/2024

  Resolved issue with customer and refunded $1,000 and customer stated was satisfied. 

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  March 1st 2024 I show up at max motors to buy my first new truck after talking to them about it a couple days prior. I waited on the truck to get a new windshield and everything was supposed to be straight on the truck. show up pickup the truck and they failed to disclose the drivers side mirror is not the mirror its supposed to be. Its missing all of the cameras and automatic functions Wich was the selling point of the truck for me being the technology package. So now Im stuck with the truck with no functions that work for my drivers side. (Cameras, fold in function and mirror heater) Ive contacted them and they have answered but continue to be very vague and dont hardly reply. I have time stamped photos of the truck in their lot and you can visibly see the mirror is missing the cameras since the date of purchase and that was not disclosed! I would have never spent that much on a truck thats not correct. I would cover it but its a 650 dollar mirror! Mind you I paid almost 60 thousand dollars for this supposed to be mint truck. I posted two photos below. One mirror you can see the correct cameras and the other you can see its missing. It completely makes my screen blank out when pulling a trailer and turning left on tow mode. The salesman knew about it cause he was going thru the camera functions when I showed up but I wasnt smart enough to work them yet!

  

  Business response

  07/19/2024

  We have installed a new mirror on to the customers vehicle and has signed for this.

   

  Thank you for your time and consideration.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a vehicle from here. When I showed up at the time of the appointment the truck would not start. They took it back to the shop and installed a new starter. Thought it was weird a bad starter passed their 120 point inspection test drove the truck and it seemed alright. The manager tried pushing their in house extended warranty but I refused because I got one through my credit union. After purchasing the truck, not even 10 minutes down the highway the check engine light is flashing and the truck says its low on brake fluid. I get home and call the local **** dealership to get it diagnosed. The dealership quoted $5,300 to repair the vehicle because the cam phasers and everything timing related was bad. At this point I had the truck a week and only drove it home and to the dealership to fix it! I called max motors where I purchased the truck and the manager rubbed it in my face that he tried to sell me the in house extended warranty for stuff like this offering no help. The warranty company that I have didnt cover the cost because they said the vehicle was purchased in that condition. So I paid the bill out of pocket because either way I needed a vehicle for work. The ** rep from Max motors called and said he would follow up with me but its been almost 3 weeks since I last heard from them.

  

  Business response

  06/03/2024

  We have reached out to *********** and issued a good will check for the repairs done to the vehicle. He has accepted the good will check so we feel this matter is resolved.  

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  At the end of January I purchased a car and within 3 weeks it started having an issue of not starting. They have had it at their shop multiple times and sent it to *********** several times. I have the bumper to bumper warranty on it and have not had to pay anything and been provided a loaner which I why I've tried to be patient up to this point but I'm done. At this point I have not had the car since April 21st. The car won't even start at this time and has been sitting in their lot for I don't know how long. A month ago I decided it was time to figure something else out. The sales manager ***** told me several times they would "make it right". So I went in to see about getting a different vehicle, they treated it as if I was walking in off the street to do a regular trade and that's not the situation. I was very frustrated and decided to try to just trade elsewhere but unfortunately that didn't work out due to how much I still owe on the car. So I decided to wait and see if they could fix my car. Here we are a month later, car is not fixed. Supposedly they had sent car back to *********** and was supposed to be back in a day or two. A week and a half later I happened to drive through the lot (on a weekend) and see my car sitting their (hadn't heard a thing from them) so I called a couple days later and the one service guy wasn't there and another had no idea the car was there. I finally decide I'm done and we had a meeting with the General manager ***** and it was agreed they would pay off the car and allow me to start fresh elsewhere. We asked for a written a breakdown of everything (what they were paying) and now we're not getting any responses. I just wanna settle this deal and move on and be able to get a vehicle I can actually drive. But everyone there is horrible at communication. I never received call backs when I was told I would and only got updates on my car if I called. I have been in a loaner more than my own car at this point. I'm very frustrated!

  

  Business response

  07/12/2023

  We have made contact with the customer and they have returned the vehicle and we have refunded them the monies. 

  Customer response

  07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  my husband and I bought a car on credit on 15/02/2023 at this car dealership, Cadillac XT4 2019, the car had a mileage of about 43k miles, we didnt even have time to register it, after 2 weeks there was an error on the engine, we brought the car back for repairs, we were informed that the issue will be resolved within 2 days, then we were told that they could not solve the problems and sent the car to GM, informing us that the car would be fixed within a week, but 4 weeks have already passed since the car was in the service center, they refuse to change it to what something else in the same price range and don't repair our car, so why do we have to pay a loan for something we don't have? yes, we were given a temporary car, but we bought a Cadillac

  

  Business response

  03/31/2023

  We have made contact with the customer and was able to get the car fixed and delivered back to them. Due to the long delay to get the vehicle repair completed we did compensate them for their 1st payment in the amount of 710.84 

  Customer response

  04/10/2023

  yes, they contacted us and satisfied our requirements, and also compensated the monthly payment on the loan, I hope that this will not happen again and the car will work properly

• Initial Complaint

  01/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife bought a truck 6 months ago from Max Motors. The buying experience was great. Little did we know they were selling us a vehicle with quite a few problems. The salesman approached us about the issues and he promised us that everything would be taken care of. We believed him and went ahead and gave him $5000.00 down and signed the paperwork. We took the truck back to them a few weeks later due to their scheduling issues and they started repairs. After we called several times about the truck the salesman started to bring it back and he discovered that it still had the same issue with the steering wheel, transmission, radiator and front end. He then took it back to them. We continued to get empty promises from ******* the gm for another 3 months. The mechanic stated to me that they did not know what was wrong with the vehicle. I then had to go through multiple calls to get through to the gm and he argued about fixing the vehicle and stated that he wanted to back out of the deal. Finally we were told that he would have it towed to another of their dealerships so that they could fix it. Max Motors in Nevada mo replaced the transmission with our extended warranty without our knowledge after saying that they would pay for it. They also did an air bag recall and broke the dash in 2 places. They deny the damage but even our salesman new that it was not broken before it went there. The truck was sent back to us with the following issues over heating, broken dash, and running very rough. We went back to belton where the truck was at after sending it back the night before. The gm ******* immediately got a combative attitude and told us that we needed to give him the truck back so that he could resell and get his money back out of it and we could take our business elsewhere. We did not accept. They finally agreed to replace the radiator (for the second time) the thermostat and fix the dash. Another 2 months go bye with no updates. We finally went and picked the truck up Dec. 27th to find that they never finished the radiator install and it blew coolant all over the engine bay and of course the truck over heated again. The dash is also still broken. Not to mention the pulley on the water pump is now broken and making noise. We called Max Motors and after about an hour they told us they would not do anything more with the truck and if we wanted anything else from them we would have to sue them for it. Now we are stuck with a truck that is broken and quite costly to repair all the damage that they caused not to mention all the damage that they tried to cover up.

  

  Business response

  01/04/2023

  I have looked into this matter and I’m more than willing to repair the issues on their vehicle. Please have them contact me at *** *** **** and I will provide them with alternative transportation and get the issues resolved. We apologize for all of the issues that they have had with the vehicle and our staff. 

  Customer response

  01/09/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  on 3-17-22 my 2013 jeep was serviced at max motors ****** **. my husband advised that the heater/ac was not working properly & possibly a thermostat issue. per the bill recvd they replaced ******************** sensor for $******.Jeep started to overheat. Jeep was towed to my local dealer So County Jeep ******** **. and was told in writing the issue is the thermostat due to aftermarket part "moto rat" was installed my Max motors. The thermostat was stuck causing coolant to be blown all over engine comparment & overheated the engine. filter also saturated from coolant. Replacment & repair cost at ******** dealer $******. Contacted ********* was told mgr not available, person answering phone admitted aftermarket parts used frequently when jeep authorized parts were not available. When I asked if Jeep authorized aftermarket parts he immediately said someone else would call, didnt ask for my phone # and hung up. Contacted Jeep cusotmer service. Need help to resolve, Max Motors should refund my ****** & the ****** to correct the problem they caused with aftermarket parts.

  

  Business response

  08/19/2022

  To whom it may concern,

  
  

  This letter is in response to Complaint ID ******** customer's name is ***********************

  ******************** issued a full refund of the repairs performed at the dealership and also the

  repairs that were performed at the ******** dealer. The total amount of refund is $866.43

  
  

  Any questions or concerns please feel free to contact me

  
  

  Thank you

  
  

  *******************

  Customer response

  08/27/2022

  Complaint: 17717788
  
  I am rejecting this response because:
  
  I have not recvd payment
  
  Sincerely,
  
  ***********************

  

  Business response

  08/29/2022

  A check was issued on 08/19/22 for ****** to resolve the matter in full. If the customer is not in receipt of the check we will void the current check and over night a new one. 

  Customer response

  08/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩