Business ProfileforRalls Technologies Llc

I have logged multiple complaints with this company, beginning over 8 months ago - I paid to have fiber placed on my property as they stated it was the "only option". We have terrible service, and they have come to the home several times and told me since the "pod" is working nothing can be done. I had to get a new job due to the service being so bad and refusal to help from the company. One time they came to see if they could find a problem and I was told " I have too much glass in my home"..... This latest event they see "an issue from the Roku"( that has been in the home for over 5 months) that is messing up all the devices in the home. Granted NONE of the other devices are even logged into the Roku but they insist it is not them but the Roku. I bought a new DVD player for a room and could not get it to connect to the WIFI. I called LG to have guidance and once I stated that it was Ralls Co Technology they stated that this is a problem with this company and directly transferred me to Ralls Co Technology after hour help line. The representative I spoke with gave me all the information he had that was requested to connect and when it did not work he stated he would make a service call request to the local branch. ( they wont come out without me paying $100.00 IF they decide that nothing is wrong) When we CAN get it to work and come on the screen spins and spins and eventually we just have to give up and shut it off and watch our phones.... I have asked for help repeatedly and it is always the same answer... "everything looks good!"....