![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJuJu Promotions LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I took two jackets in February 21 to be monogrammed and logos added. The first promised they would be done in 2 weeks. They were not ready after two weeks. The owner told me it would be another two weeks. I have not been given the jackets. I am going to send them a letter req my money back.Business response
06/03/2024
I have responded to customer via snail mail after my husband/partner in business called to address the issue on 5/23/24 with no answer nor a response. Items have shipped out to customer on 6/3/24 with tracking #****************** via UPS. I have also sent letters to the owners of Family Matters Home Health & CDS; ************************* and ***************************.
************************* ****************************************
*************************** ********************************************
Business response
06/11/2024
I do apologize for the extended wait on your jackets, this is not our normal turnaround time or how I like my business to be ran. As an office manager at Family Matters, you know that staff retention/turnover rate is at an all time high. As an office manger at Family Matters, you know that staff retention/turnover rate is at an all time high. When you brought jackets to my business on February 21, 2024 was right around the time that I lost 3 employees. However, that isn't to make excuses for the time frame that your garments were completed in. I do take for responsibility for the artwork not being done in a timely manner and that issue has been addressed.
I feel like once I sent to my vendor for embroidery; as stated I do outsource my embroidery. It did take longer than normal through my vendor but I did have items back in hands on 4/29/24. And I do apologize that I was calling the following number ************ instead of the ************. I did call with no answer (the wrong number) on 5/1/24 once items were received! Also, once I received your in the mail on 5/20/24, I realized the number I had been calling wasn't correct. On Thursday, May 23rd my husband called from ************ 10 times between 12:32-12:39 pm with no answer to hopefully resolve the problem. He didn't receive a phone call back.
I truly apologize for the turnaround time and lack of communication on my staff's part. It is one of the hard things about 1. Managing staff and 2. Outsourcing items. I have included the items with embroidery complete at no charge for the extended wait on items. I will also send a copy of letter and resolve to the Better Business Bureau along with ************************* and *************************** so they are aware of the situation and resolution.
Again, I do apologize for the miscommunication and unacceptable turnaround time on items. I have been in business for 6 years this July and my customer service is something I very much pride myself on and try to wok to accommodate any and all customers and situations. I hate that in this one instant turned into a very negative view and hope that you will work with my employees to do better moving forward. Definitely a learning experience for my office staff!!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.