ComplaintsforJuJu Promotions LLC

• Initial Complaint

  05/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I took two jackets in February 21 to be monogrammed and logos added. The first promised they would be done in 2 weeks. They were not ready after two weeks. The owner told me it would be another two weeks. I have not been given the jackets. I am going to send them a letter req my money back.

  Business response

  06/03/2024

  I have responded to customer via snail mail after my husband/partner in business called to address the issue on 5/23/24 with no answer nor a response.   Items have shipped out to customer on 6/3/24 with tracking #****************** via UPS.  I have also sent letters to the owners of Family Matters Home Health & CDS; ************************* and ***************************.  

  ************************* ****************************************

  *************************** ********************************************

  Business response

  06/11/2024

  I do apologize for the extended wait on your jackets, this is not our normal turnaround time or how I like my business to be ran.  As an office manager at Family Matters, you know that staff retention/turnover rate is at an all time high.  As an office manger at Family Matters, you know that staff retention/turnover rate is at an all time high.  When you brought jackets to my business on February 21, 2024 was right around the time that I lost 3 employees.  However, that isn't to make excuses for the time frame that your garments were completed in.  I do take for responsibility for the artwork not being done in a timely manner and that issue has been addressed.

  I feel like once I sent to my vendor for embroidery; as stated I do outsource my embroidery.  It did take longer than normal through my vendor but I did have items back in hands on 4/29/24.  And I do apologize that I was calling the following number ************ instead of the ************.  I did call with no answer (the wrong number) on 5/1/24 once items were received!  Also, once I received your in the mail on 5/20/24, I realized the number I had been calling wasn't correct.  On Thursday, May 23rd my husband called from ************ 10 times between 12:32-12:39 pm with no answer to hopefully resolve the problem.  He didn't receive a phone call back.

  I truly apologize for the turnaround time and lack of communication on my staff's part.  It is one of the hard things about 1.  Managing staff and 2. Outsourcing items.  I have included the items with embroidery complete at no charge for the extended wait on items.  I will also send a copy of letter and resolve to the Better Business Bureau along with ************************* and *************************** so they are aware of the situation and resolution. 

  Again, I do apologize for the miscommunication and unacceptable turnaround time on items.  I have been in business for 6 years this July and my customer service is something I very much pride myself on and try to wok to accommodate any and all customers and situations.  I hate that in this one instant turned into a very negative view and hope that you will work with my employees to do better moving forward.  Definitely a learning experience for my office staff!!!

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