ComplaintsforTom’s Diesel & Custom Truck

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2008ford f250 truck to toms to get diagnosed,they informed me I needed a motor.they quoted me a new motor for ****** I r a used for ****** I stated a used which I can't afford a new one.they said ok.they said it would take 2 weeks to get in.it took 2 months to get in.they put motor in and I came and got it.they said that there was new parts on sone stuff.i had a brand new batteries and they said one was bad.i said they r under warranty.but didn't .got me a new battery and charged me ****** for it.thrn I had a brand new air filter for it and they put on a used air filter box they had laying around in shop.andcin mean time they got a new building 2 miles away and they charged me ****** for tow bill from there old shop to new shop.whuch I don't think I should pay.its not my problem they moved.when I went and picked up my truck the bill was ****** .crazy cause I told them I couldn't afford over ******.they didn't care.i pd.it I needed my truck.had to borrow 8,0000.i drove it off of lot.i got 5 miles and it died,got it back started drove 8 miles died.i called them said nothing they can do until mon.bullcrap.i kept driving it itkept dieing.i called them ******* said get ahold of ***.tried calling texting no answer.week two weeks pass.now my truck is leaking oil all over everything.called them text them.wobt do anything about it..now month pass and broke down on side of road.had to have towed to shop and took it to another shop and they said flywheel is bad it's going to be ***** dollars cause whoever put motor in didn't tighten flywheel good..also when I got truck back all the doors were filled with water.weird and my carpet was tore up on all edges.and my step bar wiring was ripped out.so I'm very disappointed in the work and now I have lost so much money from not having my truck.so yes I want all my money back.its not fair to hard workers **** me to fork out all this money and get a job that is not done right.very disapointed

  Business response

  03/19/2024

  Hello,

  
  

  
  

  As you can see from the records attached we originally quoted the customer $30,425.86 for repairs; however, the customer declined many repairs and the final bill ended up at $25, 772.88.  

  
  

  The customer picked up the truck against our advice as it was unsafe to drive due to the bad u joints, carrier bearing and front steering components.   

  
  

  There will not be any refund issued to the customer nor will we pay for a repair that was completed at an outside shop and nor do I agree that the subject failure was warrantable.  We would have been happy to investigate any of these issues if the customer would have dropped the truck off at our location instead of another shop.

  
  

  Kind Regards,

  
  

  ***'s Diesel 

  ************

  Business response

  03/19/2024

  Hello,

  
  

  
  

  As you can see from the records attached we originally quoted the customer $30,425.86 for repairs; however, the customer declined many repairs and the final bill ended up at $25, 772.88.  

  
  

  The customer picked up the truck against our advice as it was unsafe to drive due to the bad u joints, carrier bearing and front steering components.   

  
  

  There will not be any refund issued to the customer nor will we pay for a repair that was completed at an outside shop and nor do I agree that the subject failure was warrantable.  We would have been happy to investigate any of these issues if the customer would have dropped the truck off at our location instead of another shop.

  
  

  Kind Regards,

  
  

  ***'s Diesel 

  ************

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