ComplaintsforHalo Hair Salon
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
March 31, 2023 I met with ***************************** for a hair color, cut and style. I showed her a picture of what I wanted and she assured me she could do it as it only required a trim with face framing and minimal color. She put bleach in my hair and assured me she knew what she was doing. She cut parts of my hair and did not check to make sure it was even. When she was done with my hair she knew she had messed up and turned me away from the mirror and said it was just how my hair was parted and the lighting that made it look unlike the picture. She curled my hair hoping it would cover the mess up and assured me once I was home it would look better. When I got home and played with my hair it was worse than I realized. I contacted her and told her it was nothing like it was supposed to be and that I needed it fixed or a refund because I would need to pay to fix it. She said she would fix it, but just keeps saying she cant and rescheduling. I told her I would like a refund and she had stopped contacting me or offering to fix it. I have messages with pictures.Business response
04/12/2023
According to ******************************* she has received a full refund from stylist ***************************** on April 12th 2023. The matter has been resolved.Customer response
04/13/2023
The owner of the salon reached out to me and apologized for the stylist and said she would make sure I received a refund. I told her I had already filed with my credit card company to receive a refund and they had refunded me through them since ******* had refused.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.